HIMEJI CASTLE GRANDVRIO HOTEL
3.0-star · 210 Sanzaemon Borinishinomachi Tegara Stattion
3.9(2,408 Google reviews)
3.0-star · 210 Sanzaemon Borinishinomachi Tegara Stattion
3.9(2,408 Google reviews)
At a glance: 3-star · Renovated 2014 · 116 rooms
Near: Himeji City Aquarium · 15 min walk
Guests love: Wellness · Spa
What guests say about…
Trip.com Member
Papagaaidq
Em D
Response from the property
Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our bath facilities, including the various pools, steam room, and sauna. Your kind comments are greatly appreciated and encouraging for our team. At the same time, we sincerely apologize for any inconvenience caused by the soundproofing of the room and the comfort of the mattress. We understand that a quiet and comfortable room is essential for a pleasant stay, and we truly regret that we did not fully meet your expectations on this occasion. Your comments will be carefully shared with the relevant departments as we continue working to improve our facilities and guest experience. We also appreciate your helpful note about the hotel’s location in relation to the station and the castle, which may assist future guests in planning their visit. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back again in the future.
Trip.com Member
K2
Wang Wang
Response from the property
(Translated by Google) Thank you very much for staying with us and for providing us with your valuable feedback. We are delighted to hear that you found our hot spring facilities to be "luxurious." We are especially pleased to hear that you enjoyed the various baths, saunas, and steam room. We are also honored by your kind words regarding the service provided by our front desk staff. On the other hand, we sincerely apologize for the inconvenience caused by the inadequate cleaning of your room. We are deeply sorry that we received this feedback, as we should have thoroughly cleaned every detail to ensure our guests have a comfortable stay. We will share this information with our cleaning staff and strive to review our cleaning procedures and strengthen our checking system. We will continue to work hard to provide you with satisfying service and a comfortable stay, so please consider staying with us again if you have the opportunity. We look forward to welcoming you back. (Original) この度はご宿泊いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。 当館の温泉施設について「高級感がある」とのお言葉をいただき、大変嬉しく存じます。さまざまなお風呂やサウナ、スチームルームをお楽しみいただけたとのこと、何よりでございます。また、フロントスタッフの対応につきましても、お褒めの言葉を頂戴し光栄に存じます。 一方で、お部屋の清掃が行き届いておらず、ご不快な思いをおかけしましたことを深くお詫び申し上げます。本来であれば、お客様に快適にお過ごしいただけるよう、細部まで丁寧な清掃を徹底すべきところ、このようなご指摘をいただく結果となり大変心苦しく存じます。清掃スタッフとも情報を共有し、改めて清掃手順の見直しとチェック体制の強化に努めてまいります。 今後も皆さまにご満足いただけるサービスと快適な滞在をご提供できるよう、スタッフ一同努力してまいりますので、また機会がございましたらぜひ当館をご利用くださいませ。お客様のまたのご来館を心よりお待ち申し上げております。
Trip.com Member
Kim Lee Loh
Response from the property
(Translated by Google) Thank you very much for choosing our hotel. We sincerely apologize for the inconvenience caused by our insufficient information regarding the shuttle bus service, despite our hotel being located approximately 10 minutes' walk from the station. We are delighted to hear that your friend also enjoyed our on-site hot springs. We will continue to strive to improve our services so that all our guests can enjoy a relaxing stay. We look forward to welcoming you back again. (Original) このたびは当ホテルをご利用賜り、誠にありがとうございました。 駅より徒歩約10分の立地にございますにもかかわらず、シャトルバスの運行について十分なご案内が行き届かず、ご不便をおかけしましたこと、深くお詫び申し上げます。 館内にございます温泉におかれましては、ご友人様にもご満喫いただけたとのお言葉を賜り、従業員一同、心より喜ばしく存じます。 今後もすべてのお客様に安らぎのひとときをお過ごしいただけますよう、サービスの一層の充実に努めてまいります。 またのご来館を、心よりお待ち申し上げております。
The hotel has its own Restaurant, plus the izakaya-style Shirasaagi and the dining venue Harima, which are good for dinner without going far. For a change of scene, the area around JR Himeji Station, a 7-minute walk away, has many eateries. You can also walk about 20 minutes to Ōtemae Park, where you will find casual spots like the udon shop Baku and the cafe bread and espresso with Himeji Castle. The rice ball shop Omusubi nico is another easy option nearby. These places give you a solid range of local flavors close to the hotel.
The hotel sits a 7-minute walk from JR Himeji Station, with the castle town feel of Himeji around you. Himeji City Aquarium is a 15-minute walk, and Ōtemae Park, Koko-en Garden, and Sannomaru Square are all within a 20 to 23-minute stroll. The Main Keep of Himeji Castle is 2.1 km away, so you can see it from the area but will need a short ride to reach it. The hotel's own Restaurant offers dining on site, and the neighborhood has a mix of shops and streets that reflect the old castle town. It is a practical spot for exploring the city's main sights on foot or by transit.
From JR Himeji Station, the hotel is about a 7-minute walk from the south exit, and a free shuttle bus also runs between the station and the hotel. If you are flying into Itami Airport, take the limousine bus to JR Himeji Station, which takes about 80 minutes. From Kansai International Airport, a bus reaches Himeji Station in about 2 hours 10 minutes, or you can take the JR train via Osaka. Once at the station, the shuttle or the short walk gets you to the hotel easily. The hotel is also about 3 minutes by car from the Himeji Minami ramp on the JR Himeji Bypass.
In the evening, you can stroll to Ōtemae Park, a 20-minute walk away, or enjoy the calm of Koko-en Garden, 23 minutes on foot. For a relaxed evening, the nearby Sannomaru Square, also 23 minutes away, is a pleasant spot. If you want to explore further, Himeji Castle is 2.1 km, so a taxi or ride-hailing service can get you there for a night view. The area around the hotel is quiet, with the aquarium 15 minutes away if you prefer a leisurely walk.
With Himeji City Aquarium a 15-minute walk and Otemae Park, Koko-en Garden, and Sannomaru Square each about 20-23 minutes on foot, you can start sightseeing without transport. Himeji Castle's main keep and the castle itself are 2.1 km away, so plan a taxi or bus ride for those. Its location near JR Himeji Station, about 7 minutes on foot, makes it simple to reach other parts of the city too. For a full day, you can easily combine the nearby parks and gardens with a trip to the castle.

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