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Scott Davis

4/5Google· 7 months ago

I really did enjoy my stay here. My room was large and well appointed. The onsen was nice, but does seem it could use a refresh. Some of the water taps were not working quite right. The changing area was big and well appointed. Sitting outdoors in the hot water was wonderful. There’s food was delicious and copious. We were even fed what appeared to be A5 Waygu beef, which we cooked ourselves. The long tunnel to the dining room isn’t optimal, but no big deal either. The staff was very courteous and kind. I even left my group after dinner to take the bus to Matsumoto castle for the last night of the light show. I ended walking back which was so interesting. It felt absolutely safe.

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barbarasD5760OX

5/5Tripadvisor· a year ago

This onsen ryokan was the most charming and lovely of all the inns we stayed at during our 3-week trip to Japan. The indoor and outdoor baths were wonderful, and the food was absolutely delicious. The inn itself was so very charming, we only wished that we had scheduled more time to enjoy it. Definitely recommend!

KC

KS Chak

5/5Google· a year ago

Our stay at Ryokan Sugimoto was truly exceptional. The level of service was outstanding, with every staff member going above and beyond to ensure a comfortable and relaxing experience. The meals were a highlight—each dish was crafted with locally sourced ingredients, resulting in an exquisite culinary journey that was both fresh and authentic. Ryokan Sugimoto combines warm hospitality, superb cuisine, and traditional charm. We highly recommend it to anyone seeking a genuine Japanese ryokan experience.

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jackhoo

5/5Tripadvisor· 6 years ago

A friend organised and planned our trip we were a family of 4 with 2 adults and two teenage kids. Great place to stay as a family and also for a couple! The accommodation was beautiful and the bedding was very comfortable! |The onsen was also great very private and not busy we used both public and private. |The hospitality was absolutely fantastic very friendly and helpful. |Breakfast was a great experience although the kids didn’t eat much they still enjoyed the experience. What a great adventure I highly recommend if you want to experience a Ryokan in a quiet peaceful location!

TM

Trip.com Member

5/5Trip.com· a year ago

The service and the meals are really good. The room is complete and spacious. The staff and the owner is friendly. Really love our stay there

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sporeantraveller

5/5Tripadvisor· 11 years ago

my family of 4 had a most memorable stay marked by the excellent kaiseki, warm & impeccable service and cozy facilities. when we couldn't finish our mushroom rice, the staff thoughtfully packed them into individually wrapped rice balls and delivered to our room, with pickles, for our supper. The onsen facilities though small, has both indoor and outdoor and is well stocked with different types of shampoo and skin -care that will surely delight the ladies. and we loved the foot bath in front of the lovely zen garden.

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lizm235

5/5Tripadvisor· 10 years ago

If I could give Ryokan Sugimoto more than 5 stars I would. We spent 2 nights here and were amazed by the experience - the staff were lovely and spoke English as much as they could (which we did not expect!), the rooms were large, quiet and beautifully clean and the food was outstanding. Our room came with a private onsen style bath. The dinner consisted of a huge number of small courses which alone make the price of the accommodation well worth it - you would not be served better quality food and as much at any restaurant. Breakfast was also delicious and fresh. We even got to see the chef making soba noodles. This really was a lifetime experience and for travellers who want a traditional Japanese experience I definitely recommend staying here!

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papafred67

4/5Tripadvisor· 8 years ago

On the first day of our motorcycle tour through Japan, we rode from Tokyo to Matsumoto. Aside from the fantastic ride, we ended up at this great Ryokan. It’s quietly located on a side street and when you walk through the lobby you end up in a courtyard with lounge chairs....a fantastic place to rest and relax. My brother and I shared a room, which was a good size and traditional. It had the main room, a dressing room and bathroom with separate shower room / onsen. They also provided you with the necessary yukatas to relax in and wear when dining. Remember, you will sleep on futons, which are comfortable but difficult to get up from if you’re ‘older’ like me. 😳 The dining experience was wonderful. A traditional Japanese meal / set menu, with beer and saki. The food was very good and the waitress spoke English, explaining everything to us.....which was a huge help! In general, the Ryokan is really pleasant and I would not hesitate to go again. As a side note, this is not a place to go if you’re looking to get out and enjoy the night life. It’s absolutely the place to go if you want to enjoy a quiet place and experience the Japanese culture. Enjoy!