TM

Trip.com Member

4.7/5Trip.com· 4 months ago

Everything else was top-notch and, in many ways, exceeded our experiences at other Four Seasons properties. However, one aspect we found disappointing was the strict minimum spending requirement per guest. We were traveling with children, yet regardless of their age, we were required to meet a minimum spend of approximately $150 per person to be seated at both the terrace restaurant and the Japanese restaurant. Even at the Italian restaurant, we felt pressured to order both appetizers and main courses for the children. While the food and service were excellent, these policies made dining with a family feel less welcoming and detracted from an otherwise outstanding stay.

S

Steve222_11

5/5Tripadvisor· a month ago

Stayed for anniversary. Almost 20 years together. Got upgraded to a large corner room which had the most amazing views of the sunset! The swimming pool is very long and gorgeous. The hot relaxing pool with the jets was so relaxing. We ate at Boccalino Italian restaurant which was very pleasant. Location is phenomenal for all the major sites on foot / short Uber. We didn't bother with the metro. Our room decor was super high spec. Buffet breakfast was very high quality food. Highly recommend the hotel.

WB

Whitney Bachrach

5/5Google· 3 months ago

We had a truly amazing visit to the Four Seasons in Seoul this summer. My husband, two teen girls and I stayed on the club level and enjoyed stunning rooms, exceptional service, and all of the convenience of the club lounge during our visit. My husband was there on business and the rest of us were there for fun. The concierge arranged lovely tours for us with a fantastic guide, the transportation from the airport was seamless, and every staff member was helpful and attentive to making sure that my daughter with Celiac disease had safe and delicious food at every meal. The location of the hotel was perfect for everything we wanted to see, and was walking distance to many great attractions and shopping areas. Thank you for a wonderful visit, we can't wait to come back!

CW

Caroline Wee

3/5Google· 4 months ago

I had high expectations for Four Seasons Seoul, but got the overall impression that the hotel was operating beyond the capacity of its facilities. The recurring theme throughout our stay was that many of their services seemed oversubscribed. We were unable to secure a spa appointment despite trying to book weeks in advance. The bar was fully booked on our first night, and while we managed to reserve a spot on the second night, there was a minimum spend requirement even for hotel guests looking for a nightcap. The hotel also felt unusually crowded. The lobby was often packed, elevator rides involved multiple stops, and luggage delivery was slow. Breakfast was adequate but unremarkable. We expected a stronger emphasis on freshly prepared à la carte offerings rather than predominantly buffet options. We did appreciate the Amex late checkout benefit, although our key cards were deactivated at exactly 1 pm despite us having advised the hotel of our planned departure time. One bright spot was the in-house taxi service, which was convenient and could be charged directly to the room. None of these issues on their own would have been significant, but taken together they created the impression of a hotel that was simply trying to accommodate more guests than its facilities could comfortably support. Four Seasons is known for exceptional service, which is why the experience felt somewhat underwhelming relative to expectations.

TM

Travel Monkey

5/5Google· 5 months ago

Incredible experience, highly recommend! Everything was top notch. The breakfast buffet was amazing and modestly priced for what you get. Lunch fantastic. Dinner venues fantastic. Service was perfect - polite, professional, friendly. Room was very good - great size and clean. Location was great - very close to two historical palaces and short Uber rides to other sights. H Bar was an amazing cocktail experience. I can't say enough good things about this hotel.

HO

Hugo Oliveira

5/5Google· 4 months ago

My stay here was honestly everything I was hoping for and more. From the moment I arrived, every detail felt considered and every member of staff I encountered was warm, attentive, and genuinely made me feel welcome. What really stood out was how different outlets throughout the hotel were aware I was celebrating a special occasion and acknowledged it, which made the stay feel really personal. A huge shoutout to Rose from the guest experiences team who greeted me and brought me to my room on arrival. She was so warm and personable and honestly set the tone for the entire stay. I really hope the team passes this along to her, because she deserves to know the impression she made. Thank you again to everyone who helped make this a special stay.

JA

Jane Ahmon

5/5Google· 3 months ago

Best hotel I’ve stayed in my entire life!! So luxury, the food buffet is phenomenal and every dish is absolutely amazing! The galbi just wow. I recommend the dinner buffet more than the breakfast because the breakfast is very expensive and offer less breakfast foods; it’s more like brunch. The rooms are very clean and the room service cleans every single day. The service is very nice and attentive and speak English very well. The pools and the gym are must goes. Very premium. I will never forget this stay. And the location is right besides Gwanghwamun station as well as city hall so it’s very accessible. The views of the Seoul skyline are to die for. Whats great is how the bathroom doors open and close so you can look out the window from the bathtub. Will return!!

SS

Sj Sj

2/5Google· 2 months ago

I had a dinner meeting at Maru and left quite disappointed. Given that it is located in a five-star hotel and holds a Michelin star, I expected a much higher standard. The food was decent but nothing memorable, and honestly comparable to many nearby restaurants at a fraction of the price. The service was slow, inattentive, and not very accommodating throughout the evening. The biggest disappointment was the restroom. It was dirty, with urine on the floor, and appeared to have been neglected for some time. The cleanliness was far below what anyone would expect from a Michelin-starred restaurant, let alone one inside a luxury hotel. Overall, the experience did not justify the reputation or the price. I hope management addresses these issues, as there is significant room for improvement.