Las Camelias Inn

JL

Josue Lara

1/5Google· 2 weeks ago

⭐☆☆☆☆ Terrible Experience – Poor Facilities and Unresponsive Management My stay at Camelias Inn Hotel was very disappointing. The bathroom was extremely small, making it difficult to even sit properly on the toilet. There were also sewer issues, and the sink did not drain properly, with water collecting instead of flowing down the drain. These conditions made the stay uncomfortable and raised serious concerns about the hotel's maintenance and sanitation. What made the experience even worse was the management's response — or lack thereof. When these issues were brought to their attention, management did absolutely nothing to address or resolve the problems. It was frustrating to report such basic facility issues and receive no meaningful action in return. For the price of a hotel stay, guests should expect clean, functional bathrooms and management that takes complaints seriously. Unfortunately, Camelias Inn Hotel failed on both fronts. The poor maintenance and lack of concern from management made this a very unpleasant experience. I would not recommend this hotel unless significant improvements are made to both its facilities and customer service.

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AnItalianfromUS

2/5Tripadvisor· 6 months ago

We chose this hotel after seeing great reviews..... however, I would NOT recommend our tiny room #23 to anyone! The toilet was so close to the sink we had to sit on it sideways!! As well, all terrace-facing rooms #21-24 are problematic with excessive noise of squawking peacocks at night, loud conversation of early breakfast eaters (starting at 7AM!) on the terrace as well as hearing them scraping the wood chairs across tile floor, and loud, heavy bass music from adjacent bar on some evenings. Personnel were all wonderful, helpful and kind, interactive and responsive. Special shout out to the 3 ladies at reception: Dulce, Wendy, Abie (sp?) The property itself is clean, with beautiful gardens, and sunny terrace. Location is inside city core with good walkability to everything.

MH

Marissa Herrera

4/5Google· 4 months ago

I stayed here for 3 nights and the room is pretty small but decent if you’re going to go out and explore. Everything was good except for check out, had a weird encounter with them saying I had grabbed a candy from the basket which they had stated at the beginning that it’ll be a charge so didn’t even bother. After I assured them I didn’t grab it twice they said it was fine. I would just be cautious and to be present when they check that everything is fine. Besides that service was great.

CT

catherine thai

2/5Google· 8 months ago

I recommend booking through a third-party provider instead of directly with this hotel. I had to cancel because a severe snowstorm canceled my flight. Even though my booking was made less than two weeks in advance, the hotel would only offer a short-dated credit, and only if they were able to resell the room. The airline and all other hotels, even those booked through a 3rd party, fully refunded me as they understand weather is out of the customer’s control.

NJ

Neileya Jones

4/5Google· 6 months ago

Room was not ready when we arrived and had to be cleaned. Front desk was kind and offered free breakfast. Room is basic but comfortable. No A/C😬 Overall a good stay

HQ

Hamza Qamar

2/5Google· 8 months ago

Location is excellent, and thats about all that's good about this hotel. Overpriced small compact rooms. The window overlooks the public social area where people are connecting and chit chatting throughout the day and night, so you dont ever get to escape the noise. Service is okay. I think there are other hotels nearby that are a better value for money.

JC

Julia Craig

2/5Google· 9 months ago

I feel somewhat responsible as I booked this knowing the room would be small, but small is a huge understatement! Me and my boyfriend could barely manoeuvre around the room at the same time. We had to sit at an angle on the toilet because of how small the bathroom was. The door didn't close or lock. There was barely anywhere to put our bags or clothes. The walls are paper thin, I could hear talking, TV and snoring from next door neighbours. I had to wear earplugs to sleep with all the noise, especially the snoring. We had a ceiling fan that only worked when the lights were on which meant it was very hot while sleeping. We did get a fan for the room but due to space it was quite irritating. Overall, I felt hugely uncomfortable with the lack of privacy, space and comfort. I wish I had paid more for a better hotel, or even a hostel would have been better.... :(

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claresE3013QX

4/5Tripadvisor· 10 months ago

This hotel was perfectly located, near shops, sightseeing and restaurants. We stayed in a deluxe room that was beautifully decorated and furnished, with a modern bathroom. The terrace was functional but as welcoming as photos suggest. But would definitely stay there again and would thoroughly recommend.