Meson Panza Verde

Response from the property

Dear Guests, Thank you so much for this absolutely beautiful and detailed review! We're truly honored and deeply moved to hear that Mesón Panza Verde exceeded every expectation and was one of the highlights of your trip to Antigua. Your kind words about our impeccably clean, absolutely beautiful property and its perfect location - offering both convenience and peaceful relaxation - mean the world to us. We're thrilled that we achieved that delicate balance you sought. But what truly touches our hearts is your recognition of our staff's exceptional flexibility and genuine care. Knowing that when your Acatenango hike was rescheduled and your itinerary unexpectedly changed, our team went above and beyond to accommodate you without any hassle is exactly the kind of hospitality we aspire to provide every single day. Your trust in us to adjust your reservation seamlessly so you could continue enjoying your experience demonstrates the kind of guest relationships we cherish. We're also delighted that we could surprise you with an upgrade to our stunning king room - those special touches make moments truly memorable. Your observation about the level of hospitality, attention to detail, and genuine care from our staff, combined with your strong recommendation and willingness to return, is the greatest honor we could receive. Thank you for allowing us to be part of making your trip special. We are deeply grateful for your visit and we will always be here to serve you. We absolutely cannot wait to welcome you back! With heartfelt gratitude and warmest regards, Hotel and Restaurant Team Mesón Panza Verde

Response from the property

Thank you so much for this absolutely wonderful review! We're truly honored and thrilled to hear that you returned multiple times specifically for our duck - and that you're coming back one last time before leaving Antigua. This is the greatest compliment our culinary team could receive! Your words about the duck being "the most delicious duck I've ever tried" and your praise for the octopus appetizer and tarta basca dessert mean the world to us. Knowing that everything was so delicious that you're making Mesón Panza Verde part of your list of favorite restaurants around the world is an incredible honor. We're especially touched that you mentioned the chef coming out to greet you - he will be so proud and delighted to know how much his passion and artistry resonated with you. Your recommendation to "MUST try the duck" is exactly the kind of enthusiastic endorsement that inspires others to experience our restaurant. Thank you for choosing us multiple times during your stay in Antigua and for sharing your genuine love for our food. We cannot wait to welcome you back to enjoy that special duck once more! We are very grateful for your visit and we will always be here to serve you. Safe travels, and we look forward to your return soon! With heartfelt gratitude and warmest regards, Hotel and Restaurant Team Mesón Panza Verde

Response from the property

Dear Aimee, Thank you so much for this absolutely wonderful review! We're thrilled and honored to hear that you celebrated your honeymoon at Mesón Panza Verde and that you found our Founders Suite to be one of the most beautiful you've ever stayed in! It brings us immense joy to know that you had such a special experience during this important milestone in your life. Your perfect 5/5 ratings across rooms, service, and location mean the world to us. We're especially delighted to hear such enthusiastic praise for our team - and we will absolutely make sure to share your kind words with Pablo at the front desk. Knowing that he made a positive impression and contributed to making your honeymoon memorable will fill him with pride. Your recognition of our restaurant's delicious food and your appreciation for our location's quiet, secluded atmosphere that's still just a 10-minute walk from the center perfectly captures what makes Mesón Panza Verde such a special romantic destination. Congratulations on your marriage, and thank you for choosing us to celebrate this beautiful chapter of your life together! We are deeply grateful for your visit and we will always be here to serve you. We look forward to welcoming you back for future anniversaries and special occasions! With heartfelt gratitude and warmest regards, Hotel and Restaurant Team Mesón Panza Verde

Response from the property

Thank you for taking the time to share your feedback. We appreciate you returning to Hotel Meson Panza Verde and we're sorry to hear that your dining experience fell short of expectations. We take your observations about the food quality, temperature, and preparation very seriously. Your comparison to your previous positive experiences and your concerns about the decline in our culinary standards are important feedback that we will address immediately with our culinary team. We recognize that breakfast items like eggs benedict require precision and attention to detail, and we regret that this was not met on your visit. Your feedback about the overall value and quality will be discussed with our team to ensure we maintain the standards you previously experienced and that our guests deserve. We truly appreciate you giving us the opportunity to hear about your experience and we are committed to addressing these concerns. With sincere regards, Hotel and Restaurant Team Mesón Panza Verde

Response from the property

Thank you so much for this wonderful review of our restaurant! We're absolutely thrilled to hear that you and your colleagues had such a great dining experience. It brings us immense joy to know that our service was excellent, the food was very well-presented and delicious, and that our ample drinks menu satisfied you. We're especially delighted that you loved the Shrimp Pineapple entree - our culinary team will be so pleased to hear this! Knowing that you will come back again when you're in Antigua makes us very happy. We look forward to serving you another exceptional meal on your next visit. We are very grateful for your visit and we will always be here to serve you. See you next time you're in Antigua! With warm regards, Panza Verde Team

Response from the property

Thank you so much for your visit and for taking the time to share your valuable feedback with us. We truly appreciate your kind words about our staff, service, and atmosphere. Your honest comments help us continue to improve and deliver the exceptional experience our guests deserve. We are very grateful for your visit and we will always be here to serve you. We look forward to welcoming you back soon! With warm regards, Hotel and Restaurant Team Mesón Panza Verde