Arusha Serena Hotel

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Marcus Bell

5/5Google· 2 months ago

Lovely hotel in beautiful grounds. We stayed here on the first night of our honeymoon before going on safari and it was a nice place to rejuvenate. The staff are very friendly and the food is amazing. The staff made our stay feel special, including bringing a cake to congratulate us. The security guard even gave us a tour of the grounds. The room was nice with a good shower, not the most luxurious but exceeded our expectations.

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Janelle Schultz

5/5Google· a month ago

Beautiful place to stay! We spent our first night in Arusha here and it was lovely. The rooms were great, very comfortable beds, with amazing views! Dinner was delicious even though we arrived super late at night, the staff were amazing and so welcoming. The breakfast buffet had plenty of yummy options but the omlette station was my favorite.

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alysonh919

4/5Tripadvisor· a month ago

First two nights of our safari holiday. Nice hotel reminiscent of old colonial country club. We had a comfortable villa overlooking the beautiful hotel grounds. Staff were friendly and helpful though restaurant meals were very average with drinks extra. Highlights were the nature walk and canoeing trips around Lake Diluti beside the hotel. Alan and Sky - the guides - were knowledgeable, fun and conveyed their enthusiasm. As most safaris involve sitting or standing in the jeep and a lot of driving about, these trips gave us variety, and close encounters with monkeys, spiders (not scary i promise), birds and a hoat of other wildlife abd the beautiful trees and flowers of the region.

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Anneth Reuben

5/5Google· 3 months ago

I visited Arusha Serena Hotel for my family’s wedding photoshoot, and it was a wonderful experience. The beautiful gardens, peaceful atmosphere, and well-kept grounds made every photo special. A truly memorable venue!

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Resort790473

3/5Tripadvisor· 2 months ago

I believe the this hotel is so used to working with safari groups that stay for one night before their safari commences, that they know they don’t need to work with any one individual guest for long before they check out. | The hotel is located some miles outside of Arusha, and it costs $50 to be transported into town and back. So, for anyone staying more than one night you are pretty well stuck there unless you want to pay for a car and driver.| To start with, and our first and lasting impression of the hotel was established by the unfriendly and unhelpful reception staff. This was not just our initial experience at the hotel, but replayed each time we needed to interact with them. To boot, it also took an inordinate amount of time for them to complete what should be a simple task (preparing a bill for payment or checking in, for example). The reception desk would take phone calls from the room, but then they did not act upon what was being requested (e.g. having the bar return the call to have ice delivered to the room, which the barman said he’d do— Instead I walked to the bar for ice).| A major annoyance was that our room’s TV came on— full volume— in the middle of the night two of three nights we stayed at the hotel. This also happened to others in our tour group, which, of course, startled us awake from deep sleep. The third night we stayed there was a phone call in the middle of the night that also woke us up for something that surely could have waited until morning.| Another annoyance was that dinner requires ordering a four course meal unless you want to order à la cart. Ordering à la cart, for a small appetite, say, we were told would take 45 minutes to an hour for the food to be prepared. That timeline was accurate. A very good alternative is the Duluti Crater Lake Restaurant, which is just outside the back wall of the hotel compound. A guard is required to open the locked gate to allow hotel guests access to the restaurant, which is quite good and is on the lakeshore.| The first room we stayed in did not have outlets at the bedside for phones, etc.| On more positive notes:| The grounds are very beautiful and well-maintained.| The breakfast, included, is very good.| The rooms are generally very nice, clean, and maintained well. Our only issue with the rooms we had were the TVs coming on in the middle of the night, and no outlets near the bed in one room.| The rest of the hotel’s staff, aside from the desk staff, especially the gardeners, security, and porters are very nice and friendly and helpful. This was also true of the restaurant staff.

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JennaKJ

5/5Tripadvisor· 2 months ago

Lovely stay for our first part of our safari. The staff were so friendly and welcoming. We got in very late past dinner because our flight was delayed and then we hit tons of traffic but they accommodated us and served us dinner anyway which we were extremely grateful for after a close to 27 hour travel day. We wish we had more time here and would recommend it to anyone staying in the area!

TM

Trip.com Member

5/5Trip.com· 3 months ago

We enjoy the hotel so much ! Everyone is welcome !! jumbo karibu

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Caleb Lawson

5/5Google· 5 months ago

A very nice hotel to start a trip in the Kilimanjaro/Arusha region. Beautiful property with a nice lounge and dining area. Great food and service in the restaurant. Large rooms with back doors to step out and enjoy some fresh air. Very safe and secure. I didn't have time for additional activities but was told the walk to Lake Duluti is very nice and kayaking is available.