Xinhua International Hotel

M

Mysteryguest2019

1/5Tripadvisor· a year ago

First of all breakfast staff started cleaning up all food about 25 minutes before end time. So when I entered the breakfast area everything was empty except for some coffee and 2 eggs were left behind. I got compensated after complaining. The worst thing I ever experienced in my whole life is about to blow your mind. While sorting my things for in my suitcase and carry-on bagage I left my room for a quick breakfast in the hotel. When I came back to my room the keycard wasn’t working so the door didn’t open. I went to the reception desk and they gave me a new keycard. Arrived at my door and the door still didn’t unlock to open. I went back to the reception. They send someone to fix the doorlock. At this moment I lost about 40 minutes and am waiting at my door for someone to help me opening the door. Check out is at 12:00 hrs but I have to leave earlier to catch my flight at the airport. I started to get worried because time is ticking. The man that finally came took his time examining the door lock. Then he tried to put the AA batteries back in and was hoping that it would fix the problem. Then he atarted calling with some other people and I was just waiting and waiting. I also told the staff that I am in a hurry as I wondered how much more time this will take to open the door. Finally a master keycard opened my door but if I leave the room I will have to wait for the janitor with the master keucard to open my door. This is not working for me because I had to do some last-minute groceries shopping and get some clothes back from the drycleaner. |They offered me another room but as you can imagine all my things were lying around the room. I was in the middle of sorting out what items are allowed and not allowed in my suitcase and in my carry-on bagage, like powerbanks are only allowed in your carry-on bagage and sharp objects (shaving items) are only allowed in your big suitcase that you have to check-in etc. This whole doorlock thing cost me already more than an hour which I couldn’t afford. I took my chances with the broken doorlock and started to take my final shower and almost finished packing up my luggage. I left my room to get my last things from the grocerie store. When I came back to my room the 5 whole minutes I waited for my door to be opened, felt like half an hour because of my time schedule to get to the airport in time. I asked the staff if their general manager is willing to compensate because of this horrible experience they gave me on the day of my check-out but they never responded to my request. I expected at least a response but now it shows me how they treat (some?) guests. This was my 6th hotel in China and all five hotels before this and even the two hotels after where great at giving their guests a treatment for no hassle or worries. Service was very very bad at this hotel. That is the only reason I am taking my time writing this review. Because it would have been very helpful to me if other guests before me shared something like this unfortunate experience. One thing is for sure, I am never booking a room at this hotel in the future!

MJ

Mr J

4/5Google· a year ago

Nice basic hotel with good location to a number of attractions. Adequate facilities.

S

steve9631

4/5Tripadvisor· 10 years ago

I liked it. It's a bit different from any business hotel I've stayed at, but it's not bad in any event. We stayed here as part of a Gate 1 tour, and on the business suites floor. It was clean, quiet, and had a large shower, no tub. The room was spacious, with a flat screen (a couple of channels in English), free wi-fi that was fair to good, a comfortable bed (a western style bed/ not like sleeping on a stack of plywood), and lighting choices for every nook and cranny in the room. I've never seen anything like it. You could light any part of the room you wished. It also came with a desktop computer and a work station, (we were on the 17th flr, which designates as a business suite floor, so possibly computers aren't available in all the accommodations). The weird thing was there was no safe in room, and the only secure spot for your valuables was to leave them with the front desk for secure containment. While not desirable, it was free of charge to guests. Coffee and tea was provided in room daily, along with two bottles of water, and robes. As far as location it appeared to be in the center of the modern business district of Chengdu. Restaurants, shopping, ATM's, and Starbucks were present in almost any direction you should happen to choose. The morning breakfast offering was an asian/western buffet, (predominately asian), and most everything I tried was good. Fresh fruits and juices were always on hand, and an espresso machine was available with breakfast. The lobby had a higher end espresso bar and a gift shop full of stuffed pandas. While I always like an espresso in the morning, in the three days I was there, the espresso bar was never open by 9:00am. So I never got to grab a coffee at the hotel lobby before heading out for the day. Luckily, Starbucks was handy just down the road apiece. Housekeeping was spot on for the entire stay. If towels need changing, or something needed cleaning, they were all over it. English while not being anyone working at the hotels primary language, didn't manage to abate communication at all. We all got through it. English at the front desk however, is somewhat superior to the rest of the staff. A great staff I might add. All in all a good hotel, and if again traveling through Chengdu, it'd be on my list.

J

jzwhaley

3/5Tripadvisor· 11 years ago

We stayed here as part of our tour. Our rooms were good and the bed actually more comfortable than many. The biggest reason to avoid is that there are only 2 passenger elevators for the entire hotel - which meant at times it took 30 minutes to get from the breakfast room back to your hotel room. The only way to succeed was to go to the lobby and then back up - with the elevator over capacity even by Chinese standards. When you have to climb 17-20 floors just to get to your room it is not good planning. We visited in April which in China means no air or heat. Our rooms were quite warm and no fans were available. Not sure the hotel can be held responsible during this time of year - but other reviews sound like it is always a problem. The staff was not accommodating and wouldn't even attempt to play charades - even for easy things like hotel laundry or buy a stamp. I would not stay here again, would take less amenities for a friendlier place.

S

somewhereingeorgia

3/5Tripadvisor· 11 years ago

Checked in for 1 night and got a room that was nasty dirty, dusty, long hair on everything including the fake flower arrangement in the room, shower had mold everywhere. There were cups and a kettle but no coffee or tea. Checked in for 1 night later in the week and got a very nice room that was clean, well kept, and comfortable. Both nights I had good reception for WIFI and a very nice breakfast. NOTE: Several reviews here say rooms were too hot or too cold. The hotel staff should tell you that the Chinese government controls when the hotel can use its air or heat. The staff have no control over that; it's a government policy to conserve energy. Ask housekeeping for a fan or for a space heater and they will gladly deliver to your room. :)

S

sgb1959

2/5Tripadvisor· 11 years ago

Stayed here 3 nights as part of 12-day Gate 1 tour. While the beds were better than Beijing & Xian there were no washcloths provided, no coffee provided in room and the room was hottest of all the hotels. A stink developed (5 of the 22 rooms booked had it) and the hotel unable/unwilling to resolve. 2 elevators woefully inadequate for the 23 story building - waits of 10 minutes or longer not uncommon. Staff speaks no English. Breakfast was not very good overall - with most food items unrecognizable or palatable. The hotel seemed to be more concerned with style & appearance rather than functionality. I would not stay here again which is a shame as the location is very good - walkable to city center.

H

H7786NTmarkd

3/5Tripadvisor· 9 years ago

This hotel has very big and nice rooms. Comfortable bathroom. Very clean, nice personal. Breakfast lucks of European food, or its very unusual, for example hot orange juice. Only 2 elevators for such a large building, and sometimes you have to wait for some time. I wouldn't stay there 2nd time.

K

Kid_U_Not58

4/5Tripadvisor· 10 years ago

China - if you're going to welcome overseas tourists, please employ at least one English-speaking person at your reception desk! It is truly frustrating to play "charades" when you are tired, and just want to find your room! The hotel is very clean, modern, and the rooms were large with plenty of space, and good amenities. The elevators (2 of them) are very, very slow, and stop at all floors on the way to reception, so expect to be in them for a long time! On a better note, once you reach reception, there are toilets to the right, and an outside fenced off laneway where you can have a cigarette, if you're a smoker. It is also easy to walk one flight of stairs to reach the breakfast room (avoid the elevator lol). Breakfast was a bit of a disaster, with mainly Chinese food on offer. Coffee (one per person) and tea was in the room - I always take 3-in-1 coffee sachets when I travel, and they are cheap in the small grocery shop over the road to the left of the hotel. Walk straight ahead of the hotel (down the street near the French - yes French - patisserie) for two blocks, and turn left, and you will find a huge shopping centre with a Starbucks! Yay! Alternatively, turn right, then left, and do a block walk at night - interesting, colourful and a lot of fun. Bed was hard (you get to expect this in China), but we always sleep well after a day's touring all the attractions. Not a bad place to stay, but could improve.