Hyatt Place Chicago/Downtown - the Loop

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Ellen Bouazizi

5/5Google· 3 months ago

My husband stayed here weekly since the beginning of the year for business trips and we couldn't have asked for better accommodations in the city. We stayed there as well for a couple's trip close to Valentine's. We've stayed in a majority of the hotels in the Loop/River North and this is our favorite reasonably priced hotel in the Loop. The rooms are always clean and nice. The mattresses are comfortable and the bathrooms are nice with good water pressure in the shower. However, each of these trips were made special by Julian at the front desk. He is thoughtful, kind, and compassionate about his job and it truly shows in how he cares for guests. Julian is one of the main reasons we continue to book at this location. Thanks to Julian and the rest of the front desk staff for always making these trips great.

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raybE7963YI

5/5Tripadvisor· a month ago

From arrival to departure, my stay at this hotel was absolutely exceptional. The property itself was clean, fresh, and welcoming, but what truly made the experience unforgettable was the incredible staff. This hotel has an outstanding team, and I especially want to recognize Julian for going above and beyond multiple times during my stay. After a long day of work, I had to attend a City Council meeting remotely from my room. During a short 10-minute break, I ran downstairs to order food from the bar, but my meeting resumed before the food was ready. Even though the hotel does not offer room service, Julian personally brought the food up to my room so I wouldn’t miss my meeting. I was genuinely surprised and so grateful for his kindness and willingness to help. Then, on my final evening, after another long workday, Julian once again went out of his way to make my stay special. He allowed me to finish an important business meeting in the restaurant area after closing time and even served me a glass of wine afterward. That level of hospitality and customer care is rare and deeply appreciated. Julian’s professionalism, kindness, and commitment to guest experience made this stay truly wonderful. Experiences like this are what set great hotels apart from the rest. I will absolutely stay here again and highly recommend this hotel to others.

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Samantha Boyce

5/5Google· a month ago

My boyfriend and I loved this hotel! 🛎 We had arrived several hours earlier due to our train, and although we couldn't check in they were able to hold our bags for us. Which was nice because we didn't want to have to haul our heavy backpacks around all day. Our room was beautiful! The view was great! The nice giant windows with the bed right next to it, including the shades to block out the sun. ☀️ Everything was clean and spacious. It was a little confusing getting around the hotel, but the staff was helpful helping us out. We didn't find the ice machine until our last day, however upon checkout the lady at the desk refilled our bottle with ice behind the bar before we left. 🫶 We enjoyed this place a lot and it was within walking distance to everything. We walked to the aquarium, which only took about an hour. And was able to Uber to our concert venue. Definitely recommend to everyone! 🌟

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Marta

5/10Priceline· 11 months ago

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Kenneth Peterson

5/5Google· a week ago

This is the best Hyatt Place I’ve ever stayed at. All of the staff were incredibly accommodating, professional, and helpful. The complimentary breakfast was also very tasty, with fresh, high-quality items, and it was consistently well stocked. I will definitely stay at this hotel again.

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Pks121749

5/5Tripadvisor· 2 months ago

Our stay was simply perfect other than the day my husband's varicose vein burst while he was in the shower at the hotel. The bleeding was non stop. My frantic call to the front desk was acted upon immediately. They called 911 which enabled me to put a tourniquet on his leg til paramedics and fire dept arrived. Managers Lydia and Aiasha, along with staff Brandon and Alina were in the hallway awaiting emergency personnel while assuring me til they arrived. We will never forget their concern and kindness during this horrifying ordeal. Once back at the hotel, Brandon left a voicemail on the room phone asking how we were doing and offering assistance after the fact. Fortunately, my husband and I were able to continue our stay and greet our son and his family the next day. Staff secured a room for our family across the hall from us making it feel more like home.|In addition, we were grateful to have staff member Dominic looking after our breakfast needs! She definitely offered her own kind, friendly, and competent personality to begin our day!|This is the second time we have stayed at Hyatt Place the Loop while visiting Chicago, and we highly recommend this location to anyone wanting to be in the heart of this amazing city! We encourage Corporate to recognize this exemplary staff with a salary boost! They deserve the best!|Patti and Jim Keyworth|April 8-13, 2026

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Tony Wait

4/5Google· 4 weeks ago

The rooms are super nice with a great view. When we first got to our room, the door was propped open and there were tools inside, like they were working on something. I'm guessing it was the toilet because the first time we flushed it, it made a high-pitched squeal and just kept doing it. I went to the front desk to tell them, and the lady working there was pretty short and kind of rude with me when I asked if we could get a different room of the same style. Other than that, though, the experience was enjoyable.

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Amelia Perez

5/5Google· 7 months ago

I spend the weekend here with my family and i couldn’t have been more pleased with my experience. Clean great rooms, bathroom supplied with eveything you may need. EVEN MAKEUP WIPES. I definitely recommend this hotel and besides all the customer service is amazing. Everyone is great especially Marcy and Lidia. They were both amazing they deserve a RAISE!! they were great and helped me out with what i needed. Thank you to all serving us this weekend.