Imperial Hotel

LF

Luisa Fernanda Hernandez Flechas

4/5Google· a month ago

Great location, spacious rooms and excellent service We had a very pleasant stay at Imperial Hotel in Copenhagen. When we arrived, we noticed that the extra bed for our son had not yet been prepared. We mentioned it at reception, and the staff immediately apologized and took care of it. Within no more than 10 minutes, someone had gone to our room and installed the extra bed. We really appreciated how quickly and efficiently they handled the situation. The breakfast was good, with a nice variety of options to choose from. Our room was spacious and well laid out, which was very comfortable for our family. The hotel itself is very large, however, and our room was quite far from the elevators. With all the luggage we were traveling with, this was a little challenging, especially with a child. We also really enjoyed the hotel’s Italian restaurant. It was an excellent option for dinner, with very good food and the convenience of not having to go out after a long day. The location is excellent—very close to both the train station and the metro, making it very convenient for getting around Copenhagen and for traveling with luggage. Overall, we had a very good experience at Imperial Hotel. The staff were helpful and responsive, the rooms were spacious, the location was excellent, and the restaurant was a great bonus. We would definitely consider staying here again when visiting Copenhagen.

TQ

Tuan Quach

5/5Google· a week ago

Very convenient location. Tivoli garden is only 5 minutes walking. You can reach many interesting places and restaurants within 20 minutes walking. Across the street the A, B, C, E metro station. One stop the the Neroport station, you can catch the M2 train to the airport (nine stops) Beautiful, well kept hotel. Good size guest room with roomly bath. The Italian restaurant in the hotel is excellent in both qualily of food and services.

O

Oricrane

4/5Tripadvisor· 4 weeks ago

There is much to say that is good about this hotel. The location is excellent. The beds are comfortable. The staff are friendly. However, the lobby is dull and soul-sucking with no atmosphere whatsoever and rather dreary and unwelcoming. Worse, the bar connect to the lobby is part of an Italian restaurant. The bar has a U.S. gangster theme with photos of Marlon Brando and Al Pacino in the Godfather. All well and good. But the seating is trashy and dirty and looks like it has seen more bums than it deserves. For goodness sake, it's time for a little upgrade. I refused to sit in this time-worn, ugly bar through the rest of my stay. The breakfast room - along with the bedroom itself - was devoid of any art or decorative element that would let you know you were in the Danish capital: not a picture of Nyhavn, no a shot of Tivoli or the Stroget shopping street. As well, there were no floral touches - not a ficus in a pot or any fresh flowers, although the breakfast room did have two very brutally pruned pot plants, rubber plants methinks. One good reason to stay here is the location - it is an easy work into the city square or to Tivoli or the railway station and there are convenience store at pretty much every corner as well as good coffee shops closely. The hotel insist you tell them the day before if you want your room cleaned but this does not always work and it can be frustrating to ask again and again or to return from a long day out to find the room still a mess with used and wet towels still on the bathroom floor. How could they make the whole experience better? First, fix the reception, which needs to be more welcoming and less depressing and sterile. Second, fix the horrible bar which people do like to use to socialize instead of going out all the time because it is so disgusting. Change those horrible chairs for starters. They are too old and worn. The staff try their best but they are obviously working with a management that only cares about the bottom line and can't be bothered to make the experiencing of staying there more pleasant. Good luck.

MM

MJ Macdonald

4/5Google· 4 months ago

Recently stayed 3 nights at this well located hotel. Appreciated that Oliver was quite helpful and professional in sorting out a subsequent room which the initial room didn’t meet my needs. Beds and linens very comfortable, clean bathroom. When notified the soap dispenser in the tub/shower was empty, it was immediately corrected. Excellent choices at breakfast and nice long window of time to enjoy it. All staff very friendly and welcoming.

NT

NEWDAWN TV

1/5Google· 2 months ago

This was a very disappointing experience. As a person of color, I left feeling that I was treated with less respect than some of the Caucasian guests I observed during my stay. The hotel’s internal coordination was extremely poor, and unfortunately, guests were the ones who suffered because of it. During my stay, staff repeatedly knocked on my door, insisting it was time for me to check out. They later realized they had the wrong room. Instead of offering a sincere apology, the manager simply said that “mistakes happen” and explained that they could not make their staff feel bad because of customer complaints resulting from their own mistakes. I also paid for an exclusive package, but at check-in, the front desk staff initially assigned me a lower-tier service. When I asked why she believed I had booked the lower level, she could not provide an explanation and simply looked at me without responding. Overall, I left feeling disrespected and disappointed by both the service and management’s handling of legitimate concerns. Based on my experience, I cannot recommend this hotel. I sincerely hope management improves staff training, internal communication, accountability, and the way all guests are treated with professionalism and respect.

TM

Trip.com Member

5/5Trip.com· a year ago

I had a fantastic stay at the Imperial Hotel in Copenhagen. The room was spacious, the bed very comfortable, and everything was well-equipped. The service was excellent and breakfast was delicious with a great variety. If you are driving, I highly recommend using the hotel’s own parking – it’s convenient, safe, and makes the whole stay much easier.

M

M

5/5Google· 3 weeks ago

An amazing stay in a fantastic, ultra-convenient location! The hotel is within easy walking distance of the central train station, City Hall, Tivoli Gardens, the Tivoli Food Hall, and a major shopping street, with plenty of great dining options right nearby. We booked a family room and it was very spacious (featuring a king bed plus either a queen or a sofa bed). We also loved that the bathroom came with a walk-in standing shower. Highly recommend for families or anyone visiting Copenhagen!

BV

Bauchi Valca

2/5Google· 2 months ago

. I stayed four nights at the Imperial Hotel, and while the facilities are good and the room was comfortable, the experience was far from what I’d expected. The best part was definitely the breakfast. Both the food and the breakfast staff were excellent. In fact, the service there was warmer and more professional than at the front desk. The reception staff were polite, but not especially friendly or helpful. But the biggest issue was housekeeping. We were surprised to be asked if we wanted daily cleaning. And even when they did come, the work was careless. Beds were poorly made, the bathroom had toothpaste stains for several days, towels and glasses weren’t replaced, and once even the toilet was left unflushed. After ordering room service, bottles, glasses, and trays were left in the room for two days and only removed on our last day. It’s a shame, because the hotel has potential, but the lack of cleanliness and attention to detail seriously affect the stay.