Cassia Hotel Jerusalem

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W1220SZlaurenb

5/5Tripadvisor· 2 months ago

This newly renovated hotel is very underrated. The hotel itself is modern and new and clean. The breakfast is amazing and rooms are more spacious than your average Jerusalem hotel room. The location is great. Close enough to mamilla and ben, but also close to emek and Baka, which are awesome areas to explore. I will definitely be staying here going forward (after having tried the inbal, citadel, waldorf). |I will say the front desk staff was less than enthusiastic but the breakfast waiters were great.

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Ayelet Cohen

5/5Google· 3 months ago

We stayed here as a couple for a one-night weekend trip as part of a company group on a half-board basis. The central location is definitely the hotel's biggest advantage—everything is within walking distance, public transport is right nearby, and there’s no need for a car. On the downside, the hotel was at full capacity and completely unprepared for a large group check-in. Seven rooms in our group weren't ready until after 4:00 or 5:00 PM. While we were offered lunch on Saturday as compensation, the hotel failed to inform us properly, and we had to pass the word around ourselves. Additionally, the hotel is quite small, the pool is tiny and mostly suited for small kids, and spa access comes with a very high extra fee. On a positive note, the room was clean and spacious, the entire property is well maintained, and the food was excellent. Great location and meals, but the service and capacity management need improvement.

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יגל מימון

2/5Google· 5 months ago

We booked two rooms for four people at a very high price (around $4,000 for two vacation days), and the attitude of the manager and most of the staff was terrible. I felt like I spent the entire vacation complaining — whether about the food, the sleeping conditions, or the outrageous prices for basic necessities.

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Cocozumi

5/5Tripadvisor· 2 months ago

Location 10/10|Distance from construction 10/10|Facilities 10/10|Customer service 100/10|This hotel is a prime location. Any imperfections I experienced were resolved with open ears, good grace and exceptional commitment to ensuring my overall experience. I wouldn’t hesitate to recommend staying here.

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Explore59256935335

1/5Tripadvisor· 2 months ago

A shocking experience — missing dresses after checkout|I stayed at the Cassia Hotel in Jerusalem for a family celebration. The slow and unfriendly service was disappointing, but I was there to celebrate with my family, so I chose not to let it ruin the occasion. What happened after checkout, however, is completely unacceptable. I accidentally left two dresses hanging in the closet in my room. As soon as I realized, I called the hotel. I was told they would check and that I should call back. When I did, I was told there was nothing there. I then had a friend call the hotel and go there in person to check, and I was still told that the dresses could not be found. Two dresses were left hanging in the closet. They didn't simply vanish. Given the circumstances and the hotel's inability—or unwillingness—to account for them, I am extremely concerned about what happened to my belongings after I checked out. The complete lack of accountability and customer service is infuriating. I expected a hotel to take responsibility for belongings left behind and make a genuine effort to locate them. Instead, I was essentially dismissed. I would strongly advise guests to double-check every drawer, closet, and corner of their room before leaving this hotel—and not assume that anything left behind will be returned. A family celebration should have left me with wonderful memories of Jerusalem. Instead, this hotel left me feeling angry, disappointed, and deeply mistrustful.

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Moshe Adler

1/5Google· 5 months ago

Everything about my stay here at Cassia Jerusalem was exceptional and as expected as I was a returning guest. I do have one complaint and its a serious one, I invited a childhood friend of mine over to have a drink and catch up, once he arrived at the lobby and was waiting for me to bring him up to the room he was greeted by a receptionist in a hostile manner saying that friends of guests were not allowed without the reception being notified after 12 am, this was all fine as I was coming down to the lobby in the elevator but before I got to the lobby my friend was escorted off the premises and was told that if he waited outside for me the police would be called because he was "trespassing" all because he inquired about this no guest rule after 12 he was deemed disrespectful and was made to leave. This was inconvenient to say the least but what is even worse is that when I checked out the next morning I tried to get the name of the man who deemed him disrespectful so I could make a complaint at the desk. When I asked about this the staff gave me a cold shoulder and was not compliant at all clearly to "protect this fellow staff member". I am deeply disappointed by this occurrence and quite frankly shocked by how the desk responded the morning of my checkout refusing to give me the name of the staff member in question. I have stayed here 6 times over the last 3 years, it is safe to say I will not be returning or recommending this establishment to anyone ever!

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Ivisitedtheplace

3/5Tripadvisor· 4 months ago

PROS|* A standard hotel in a decent good location |* The rooms are nice and also decent and well-appointed rooms, with attention to fine small but important details|* The bed is incredibly comfortable with fantastic mattress |* There is an incredible outdoor infinity pool|* Apparently a decent competitive pricing compared to other large establish hotels in the immediate area|* The place is in close walking distance to tourist stuff and downtown and Old City and frequent at-least-every-minute bus from the front door|* A good lounging space in the lobby, with a modest bar|* The place has the enhanced "elegant" kosher supervision CONS|* The food was unspectacular|* Parking in front of the entrance is narrow and confining and the parking underneath is limited and even worse|* The entrance is not off of the main Agron Street, as one would logically expect. One must walk up a very narrow one-person at a time little ramp and walkway, past the service entrance where the not fragrant food garbgae refuse is stored for eventual disposal to the rubbish collection lorry (not that I can figure out how the vehicle can access the refuse that accumulates there. “I VISITED THIS PLACE”…|… for a second time- we had chosen a long weekend in Jerusalem as a getaway in 2024 and then chose to do so again. This hotel is a very good and reasonable choice- less expensive than others nearby. It is more than basic, but not elaborate nor glitzy nor ostentatious; it is pleasant and very very nice. The room was quite good The food was average and uncreative and done and presented without imagination. WAS IT WORTH THE COST?|Yes- I do think so WOULD “I VISIT THIS PLACE” AGAIN?|Sure- why not? ADVICE from IVTP|* This remains to be a good hotel choice|* Visit the incredible infinity pool|* Be aware about limited and awkward and not convenient parking|* Know that the food is unspectacular

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shimmy Stein

5/5Google· 8 months ago

We've been coming to the King Solomon/Cassia for about 25 years. We consider it our family hotel. Since it's renovation and becoming the Cassia, it has really upped it's game. The location can't be beat. The rooms are beautiful, clean and comfortable. The breakfast is as good as you'll get anywhere and the dining room staff, especially Ali, elevates the dining experience. The rest of the hotel staff is friendly and helpful. The hotel runs like a well oiled machine. We are so looking forward to when the state of the art wellness center opens. Bottom line, a great place to stay.