Mercure Nairobi Upper Hill

BM

Benard V. M.

4.5/5TrustYou· a month ago

I had a very comfortable and enjoyable stay. The accommodation was clean, well maintained, and provided a relaxing environment. The staff were professional, friendly, and always willing to assist whenever needed. The location was convenient, and the overall service exceeded my expectations. I would gladly stay here again and would recommend it to others looking for a pleasant and hassle-free experience.

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Halima Adan

5/5Google· a month ago

Great dining experience! Chef Adson prepared delicious, fresh, and beautifully presented food. John provided friendly and attentive service throughout. Thank you both for the wonderful hospitality—I’ll definitely come back!

MW

Mark Worthington

5/5Google· 8 months ago

The hotel has a very modern and relaxed feeling, with great decor using local art and artists. Our check in with Joanina was exceptionally good and she handled our requests with very smooth efficiency. All the staff were friendly and helpful. A great stay.

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Mohamed Akbar

5/5Google· Edited 6 months ago

My stay at the Mercure Hotel in Nairobi was overall very pleasant, primarily due to its excellent location. The hotel is conveniently situated in the same building as my office—on the 3rd floor, while my office is on the 13th floor—making it extremely easy to move between the two. The room was of a decent size, well-maintained, and the bed was comfortable, which contributed to a relaxing stay. The breakfast experience was also very good, with a satisfying variety and quality. However, there were a few concerns regarding communication and clarity of information. I had booked a package that included bed, breakfast, and dinner. While breakfast met expectations, dinner was served à la carte rather than as a buffet, which I had anticipated. More importantly, I was not informed in advance about the spending limit for dinner. Only after finishing my meal was I told that the allowance was capped at KES 2,764, which came as an unexpected inconvenience. Additionally, there seemed to be a lack of coordination among the staff. During checkout, I had confirmed a late checkout time of 1:15 PM with the receptionist. Despite this, I received multiple calls asking about my checkout time, and another staff member even inquired whether I was extending my stay. This inconsistency reflected a gap in internal communication, which affected my overall experience. That said, aside from these issues, the stay was comfortable and enjoyable. With improved communication and better coordination among staff, the experience could be truly excellent.

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Laiju Lazar

5/5Google· 6 months ago

A good 4-star property by Accor, Mercure Nairobi offers a very comfortable stay. The rooms are well-equipped with all essential amenities, making it a pleasant and relaxing experience. The hotel features a gym and swimming pool, adding to the overall convenience. Pullman Nairobi Upper Hill is also located nearby, and the dining area is shared, offering more options for guests. The staff are friendly and helpful, making the stay even better. The Upper Hill area is mainly a business district with large office buildings, so there isn’t much to explore on foot outside the hotel. It tends to be quieter after working hours, making it more suitable for business stays rather than leisure walks. Overall, a nice and reliable choice in Nairobi.

TM

Trip.com Member

4/5Trip.com· 10 months ago

Good and quiet hotel but location wise not very convenient

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Sarahb apartments

5/5Google· a month ago

Great food and excellent service! Compliments to Chef Adson for the delicious meal, and a big thank you to John for the friendly and attentive service. Highly recommended!

MW

Margaret Worthington

5/5Google· 8 months ago

We had a wonderful overnight stay when our flight was cancelled. The room was very comfortable. The decor is arty and modern. I enjoyed the food. All the staff were professional and welcoming. Joanna was warm and welcoming when we arrived