Hotel Palais de la Mediterranee - The Unbound Collection by Hyatt
5.0-star · 13, Promenade des Anglais Nice Waterfront
4.5(3,342 Google reviews)
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RT792
4/5
Tripadvisor· a month ago
Tripadvisor· a month agoWe recently stayed at the Hyatt Regency Nice Palais de la Méditerranée. It’s a beautiful property in a prime location along the Promenade des Anglais, though I’m not entirely sure I would classify it as a true 5-star experience compared to other luxury hotels. The Positives:|Rooms: Very spacious for European standards, including the bathroom. The entire property is exceptionally clean. (Note: The toilet nook could stand to have a bit more ventilation.) Amenities: The gym is beautiful, modern, and well-equipped. The restaurant on-site is quite good, and the staff across the hotel are uniformly attentive, polite, and accommodating.| |Pool & Location: The pool area is on the smaller side with limited seating, so you’ll want to get there early if you want a sunbed. However, given the immediate proximity to Nice’s beach, it isn't a major issue. Where They Fell Short (Housekeeping & Linen Service):|We ran into a few service hiccups regarding linens during our stay. On our first day, our room wasn't serviced because we weren't informed at check-in that you have to physically hang the sign on the door to request room cleaning. When we returned that evening, we asked for fresh towels, hand towels, and washcloths. It seemed housekeeping had already left for the night, and while front desk staff tried to assist, one of the washcloths provided was dingy and unusable. On a subsequent day, the room was tidied, but one of the replacement washcloths had a visible stain. I called guest services for a fresh one, explaining that it was time-sensitive as I needed to shower and get dressed for a dinner reservation. Unfortunately, no one ever came to deliver it, and a friend in another room had to bring me one of hers so I wouldn't miss our reservation. Overall, despite the minor linen and communication issues, the property itself is high quality and the staff works hard to be welcoming. I would potentially stay here again.
TM
Trip.com Member
3/5
Trip.com· a year ago
Trip.com· a year agoThe pictures advertised for the room that we booked didn’t match the real room that we received. Instead of a cute little terrace, we got a weird half window. They tried to make us pay for an upgrade. I don’t understand why I have to pay for an upgrade when we didn’t receive a proper room to begin with. Leaving it after a night stay. Will not be coming back.
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Sheila Kaiser
5/5
Google· 2 weeks ago
Google· 2 weeks agoSuch a spectacular place to stay. Our original plan had been to stay at the Le Negresco. However, this was during the Iron Man competition, and available rooms were in short supply. Ending up here instead was one of the best things that could have happened. Beautiful Mediterranean luxury all around. The staff if beyond helpful. As soon as you walk in , they have fresh lemonade at the ready. The bed wax so comfortable. 10/10 recommend staying here.
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Kimberly Carbajal
5/5Google· 2 months ago
Google· 2 months agoWe recently stayed at this hotel during a 12 day trip through France and we enjoyed every minute here! The hotel itself provides a luxury feel as soon as you walk in the door. The staff are very pleasant and welcoming. The rooms were spacious for 2 people with a lovely balcony we got to enjoy every night. We were there during a heat wave, so we were very appreciative of the AC and comfortable bed. We had one small issue arise when we were at the hotel, however the staff (Jerome) took care of it quickly which was very appreciative. Jerome- night concierge was exceptional! He went above and beyond to help us and even provided an amenity for the concern, which was not necessary but very much appreciated! The hotel is in a great location, walking distance to everything, close to airport, and easy cab pickup. I would come back here again!
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M3271PScarolm
5/5Tripadvisor· 4 weeks ago
Tripadvisor· 4 weeks agoBeautiful hotel, wonderful accomodations and EXCEPTIONAL service. You won't find a better place where the WHOLE staff treats their guests so incredibly well. At the end of our 7 nights stay, we felt like we made so many new friends with the team at this hotel. Chief Concierge Gregory and his team assisted us with everything from beach club reservations, restaurant recommendations, taxi assistance, securing distilled water and directions. The front desk team welcomed us so warmly and every day as we came and went from the hotel we were always greeted with smiling faces and addressed by name. We had breakfast everyday at the hotel; the ambiance on the terrace is just beautiful; extensive buffet and menu items with so many options. We also ate in ZouZou for dinner. It was all so delicious and lovely. Our room accomodations were also very nice and comfortable. The beds are on the firm side but we don't mind that; but if you are used to a very soft mattress, you should ask if they have a mattress topper. We enjoyed the pool one afternoon for some relaxation and it was great! The pool area is not very big but that particular day there were still several loungers available to sit. Location of the hotel is very good, right on the promenade with so many restaurants in the area and the train station was about a 15 minute walk. We highly recommend this hotel without hesitation!
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BostonJenO
5/5Tripadvisor· a month ago
Tripadvisor· a month agoWe spent 3 nights to celebrate our anniversary in Sept 2026 and really enjoyed our stay. Our room had a small terrace that overlooked the pool area and had a peek-a-boo view of the Mediterranean through the historic facade. We particularly enjoyed the black-out shade that made the room nice and dark for sleeping. Location was perfect--right on the Promenade, with a convenient beach club nearby. Staff were all incredibly kind and helpful. Would definitely stay again the next time that we're in Nice.
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Uday
5/5Google· 3 months ago
Google· 3 months agoWe had a wonderful stay at Hôtel Palais de la Méditerranée. The location is hard to beat. It is right across from the Promenade des Anglais and the beach, with a bus stop just a block away, making it incredibly easy to get around the city, travel to the airport, or visit CAP3000. The Old Town is within walking distance, and there are plenty of good restaurants and cafes nearby. The hotel has been recently renovated, and it definitely shows. The rooms were spacious, modern, and thoughtfully equipped with everything needed for a comfortable and relaxing stay. The property feels fresh, elegant, and well-maintained throughout. While the hotel is extremely busy during peak season, the staff handled our arrival very professionally. We arrived in Nice early in the morning after a long flight, and although early check-in was not immediately available, they stored our luggage and allowed us to freshen up near the pool area. They ultimately provided us with a slightly earlier check-in, which was greatly appreciated and helped us unwind after our journey. Overall, a fantastic hotel with an unbeatable location, beautiful accommodations, and attentive service. We would gladly stay here again.
KR
Kostya R
5/5Google· a month ago
Google· a month agoWe stayed at Hôtel Palais de la Méditerranée for 4 nights and were extremely impressed with our experience. From the moment we arrived, the staff were friendly, professional, and genuinely helpful. The concierge team was excellent, and Eric at the concierge desk deserves a special mention. He helped us make a reservation on short notice and provided excellent recommendations during our stay. His service really stood out. The staff at breakfast were also incredibly nice and attentive. The morning buffet was exceptional, with a great selection and quality, and most of the tables offered beautiful views of the beach. Our room was spacious and comfortable, the pool was very nice, and we especially enjoyed the decor and atmosphere of the bar. Overall, this was a true 5-star experience. The combination of the beautiful location, spacious rooms, excellent breakfast, and—most importantly—the outstanding staff made our 4-night stay a very enjoyable one. We would be very happy to stay here again.
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