Kafuu Resort Fuchaku Condo Hotel

Response from the property

Dear Guest, Thank you very much for choosing Kafuu Resort Fuchaku CONDO・HOTEL and for taking the time to share such a thoughtful review of your stay. We are truly honored that you selected our resort during your recovery period and deeply grateful for your kind words regarding our staff. Knowing that our team was able to help make your trip comfortable, smooth, and stress-free means a great deal to us. We understand that traveling while recovering from surgery can present many challenges, and we are delighted that the wheelchair rental, accessible guest room, and personalized assistance contributed to a more relaxing stay. We are especially pleased to hear that our Beach House support helped you enjoy the beautiful coastline despite the distance from the resort. While we always strive to accommodate our guests' individual needs whenever possible, it is particularly rewarding to know that these efforts enhanced your experience. Thank you as well for your compliments regarding our spacious condominium-style suite. We are delighted that the room provided both comfort and convenience, allowing you to relax and feel at home throughout your stay. It is also wonderful to learn that you enjoyed our breakfast selections, restaurant offerings, and the unique experience of enjoying Agu pork shabu-shabu in the morning. Your appreciation for our dining experiences will be shared with our culinary team, who will be delighted to know their efforts contributed to your memorable stay. Furthermore, we are pleased that you were able to enjoy the ocean views from your balcony and spend peaceful moments overlooking the turquoise sea. We believe these relaxing experiences are among the most special aspects of staying at our resort, and we are delighted they brought comfort during your recovery. Thank you once again for your generous comments and recommendation. We sincerely hope your recovery continues smoothly, and we look forward to welcoming you back to Okinawa when the time is right. Warm regards, Koichi Takahashi General Manager

Response from the property

Dear Guest, Thank you very much for choosing Kafuu Resort Fuchaku CONDO・HOTEL and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed many aspects of your stay, including the spacious accommodations, cleanliness of the resort, complimentary beverage service, convenient cart transportation, and our family-friendly facilities. It is especially rewarding to know that our team was able to respond quickly to your requests and help make your stay comfortable despite the rainy weather throughout the weekend. We are also pleased that you enjoyed dining at The Orange. Your kind words will be shared with our restaurant team, who will be delighted to know that the experience was one of the highlights of your stay. At the same time, we sincerely apologize for the aspects of your visit that did not meet your expectations. We understand your disappointment regarding the pool operating hours and the closure of the jacuzzi, particularly if this information was not sufficiently clear prior to your arrival. We also regret any inconvenience caused by insects entering the room, which can occasionally occur in Okinawa's subtropical environment but should never detract from our guests' comfort. Most importantly, we are truly sorry to learn about your experience at the Annex arrival area. Traveling with luggage while caring for an infant can be challenging, and we deeply regret that you did not feel adequately supported during that moment. We understand how important attentive assistance is for families traveling with young children, and your comments will be shared with the relevant team to reinforce the level of hospitality we strive to provide. We are grateful for both your compliments and your constructive feedback. Your comments help us continue improving the guest experience for future visitors. We hope to have the opportunity to welcome you back to Okinawa under sunnier skies and provide an even more memorable stay. Warm regards, Koichi Takahashi General Manager

Response from the property

Matt 様 Thank you very much for choosing Kafuu Resort Fuchaku CONDO・HOTEL and for taking the time to share your wonderful comments about your stay. We are truly delighted to know that you enjoyed the spaciousness of your room and found it to be comfortable and affordable. It is also especially pleasing to hear your kind words about our staff and that their warm and friendly service contributed to your experience. We are glad that you enjoyed the complimentary drinks as well as the convenience of having a kitchen and laundry facilities in your room. We hope these features allowed you to relax and enjoy your stay at your own pace while experiencing the comfort of a resort setting. Your kind words mean a great deal to us, and we sincerely appreciate you sharing your experience. We will continue to cherish the warm hospitality that makes each stay special and strive to provide an even more comfortable and memorable experience for our guests. We sincerely look forward to welcoming you back to Kafuu Resort Fuchaku CONDO・HOTEL on your next visit to Okinawa. Kafuu Resort Fuchaku CONDO・HOTEL General Manager

Response from the property

Lucia Lucci　様 First and foremost, we would like to sincerely thank you for taking the time to share your valuable feedback regarding your stay at Kafuu Resort Fuchaku CONDO・HOTEL. We are deeply sorry that, despite choosing our hotel for such a special occasion as your honeymoon, we were unable to meet your expectations. We sincerely regret that we were unable to accommodate your preferences regarding your room arrangement and bed, and that this caused you disappointment and inconvenience during what should have been a memorable and meaningful stay. A honeymoon is a truly special occasion, and we should have taken greater care to understand your needs and ensure that you could feel comfortable and at ease throughout your stay. We deeply regret that our service did not meet the level of care you deserved on such an important occasion, and we take this matter very seriously. We are also sincerely sorry that we were unable to accommodate your room service request that evening because it was outside our service hours. Given that the typhoon made it difficult for you to go outside, we understand that having a comfortable and enjoyable experience within the hotel was particularly important. We deeply regret that we were unable to provide the support you needed at that time. Regarding breakfast, we also sincerely apologize that the additional charge for the cappuccino left you with a disappointing impression. We understand that, with a breakfast-included reservation, you may not have expected an additional charge, and we regret that our explanation did not sufficiently meet your expectations. We take all of your comments to heart—not simply as individual points of criticism, but as sincere feedback from a guest who entrusted us with an important milestone in their life. We will review how we confirm and communicate room arrangements and guest preferences, as well as how we communicate service hours and additional charges, so that we can provide clearer and more considerate information from the guest's perspective. Above all, we deeply regret that, despite choosing Kafuu Resort Fuchaku CONDO・HOTEL for such an important milestone as your honeymoon, we were unable to provide the memorable and meaningful experience you had hoped for. Please accept our sincere and heartfelt apologies for falling short of the experience you deserved. We are truly grateful that you took the time to share your honest thoughts with us. Your feedback will be carefully considered as we continue striving to provide a more thoughtful and comfortable experience for every guest. Kafuu Resort Fuchaku CONDO・HOTEL General Manager

Response from the property

Dear Guest, Thank you very much for choosing Kafuu Resort Fuchaku CONDO・HOTEL and for sharing your wonderful review. We are truly delighted to hear that our team made such a positive impression during your stay. Your kind words regarding the hospitality and support provided by our staff are deeply appreciated and serve as a great encouragement to all of us. In particular, we are honored to receive your recognition of Mr. Hiroyuki Fukuda. We will be pleased to share your generous comments with him. Knowing that his attentiveness, care, and assistance contributed to a comfortable and memorable stay for you is incredibly rewarding. It is always our goal to ensure that every guest feels welcomed and well cared for throughout their visit. We are also delighted to learn that you enjoyed your interactions with our French team member at breakfast. Although his name was not mentioned, we will be sure to share your kind feedback with our restaurant team. Creating a warm and friendly atmosphere is something we value greatly, and we are pleased that it enhanced your dining experience. Most importantly, we are grateful to know that you felt genuinely welcomed by our staff and that their hospitality helped make your stay enjoyable. Your recommendation means a great deal to us and motivates us to continue delivering memorable experiences for all our guests. Thank you once again for your thoughtful comments. We sincerely look forward to welcoming you back to Kafuu Resort Fuchaku CONDO・HOTEL on your next visit to Okinawa. Warm regards, Koichi Takahashi General Manager