The Busena Terrace

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emiliafG2283CG

4/5Tripadvisor· a month ago

We spent five nights here for the last part of our Japan honeymoon and if I’m honest, looking at the most recent reviews we were really worried! But this place was incredible! The location is phenomenal, the staff could not have been nicer (even gave us free drinks vouchers as it was our honeymoon!), the breakfast was great and the facilities including the pools were fab! There is only a limited area to swim in at the beach, however, once you understand the types of creatures in the Okinawan sea, you’ll be grateful for the safe swim spot! Our only criticisms were that there were at times not enough sunbeds and the restaurants on site are very expensive. However, hiring a car solved the latter and allowed us to go exploring as well, would definitely recommend hiring one! Plus the car valet service is a lovely touch! Would recommend this hotel to anyone and would definitely come back!

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Andreas

3/5Google· Edited 6 months ago

Old fashion style luxury hotel with spacious rooms and bathroom. Nice pools and as at the beach free sun chairs and umbrellas. Restaurants with high prices as a star restaurant. International breakfast with wide variety but every morning at 7.30 or 8 or 8.30h about 20 to 30 persons waiting 10 to 15min. to be seated, no go. Even we got several I formation about dress code nobody is stopped wearing sport/bathing closes. Also feels like a kindergarden, so many kids. Totally understaffed and service does not meet standards of such a top rated hotel. Also 6.30h every morning parents and kids awake and start loud playing.

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Barbara Locci

1/5Google· a month ago

The only good thing about this place is the location. It sits on a beautiful peninsula. That’s it! They were late checking me in, passed me around through three employees before finally assigning me to the Delux Room with no view of the ocean (there is an extra $100 charge for that). The rooms are not very clean, there is no milk available to add to your coffee. If you eat at one of the extremely overpriced restaurants ($38 for a sandwich off season) they will not allow you to box the food to take it to the room while charging you for the whole thing. Their breakfast buffet gave me the runs within 1/2 hour. They charge for tickets to go down the underwater viewing tower. Lots of rules, they went over what I can or cannot wear out in the facility. No music, the whole place is basically lifeless. I have been to Xcaret in Mexico many times, it is less expensive and provides much better service and activities.

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Peter W

5/5Google· Edited 4 months ago

8 great nights in The Busena Terrace ! Leaving tomorrow after an 8 night stay, as the last part of our 3 week Japan trip during which we stayed in various hotels in various cities. This hotel is really great value for money and although opened in 1997, nearly 30 years ago, is in real great shape, thanks to excellent general maintenance. We stayed in room 946, a superior ocean front, high floor. The well designed room had a great bathroom, with bath and shower. It also had a handy coffee/tea station with a Nespresso machine with daily refills. Complimentary water is also provided on a daily base. The bed was very comfy and large. You also have a relax seat along with a small sofa and table. Big tv with access to Netflix and others. The room had a terrace with another small sofa, a table and another chair. The rooms looks out over the whole bay and you can watch sunsets from your balcony. Our booking included buffet breakfast and the choice was huge, Asian and western style. Inside and outside seating with seaview is available. As we had rented a car, we went out for dinner most of the days (a lot of choice just 5-10’ away) and we just snacked during lunch. Various restaurants are available on site. We also booked parking during our stay (2.000 ¥ / day) which comes with included valet parking and unlimited in&out. As we were staying for a longer period vs average guests, the hotel offered us a laundry voucher and also offered a couple days of free parking. Both commercial gestures were greatly appreciated. What makes this place truly exceptional, is the staff, from the very warm welcome to the absolute dedication to customer satisfaction through Kaizen. We have never felt as pampered as in this specific hotel. After reading some less positive comments, allow me to mention that our review is based on our very own personal perception, with a 50% occupancy with mainly Japanese guests from 28/05 till 05/06. The only things that we find worth mentioning that could be improved to even more enhance the guest experience, and which we did also read in other reviews, are following : - wifi : free but not very stable everywhere (no biggie as we had Japanese Esims.) - pools : hours too limited (10h-17h) and closed 1h at noon - beach : hours too limited also closes at 17h00 - pool bar : no glass used for drinks, even when drinking them sitting in the bar area and the pool being closed. We prefer our gin/tonic in real glasses, not plastic. We can only recommend this great hotel ! PS : we also had typhon 6 (Jengmi) pass by, but that did not influence our review as even that was greatly managed by the hotel.

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Christopher Smith-Brown

4/5Google· 3 months ago

Beautiful setting but mixed views on this holiday. Vibes are mainly Japanese and Chinese families with a few random Europeans. Beach and sunset views are stunning. Rooms are great. Other people have written comments about service but for non-japanese visitors, you do need to speak a bit of Japanese. Most staff do not speak English as you'd expect on a tropical island in the East China Sea. We travelled in June 2026 so maybe because of off season lots of bars were closed and it wasn't straightforward to get drinks by the pool. Overall nice setting and very relaxing by the pool or beach, but not sure if I'd recommend.

TM

Trip.com Member

5/5Trip.com· 4 months ago

Love the hotel with so many activities. We were there during typhoon but we felt like the hotel was very cautious and safe to be staying

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couchy13

5/5Tripadvisor· 3 months ago

Cannot recommend this place highly enough!|I’ve read the reviews and am astounded! There is food and drinks available by the pool and you can get water from a bar where you pick up towels 🤷🏼‍♀️|The hotel is very Japanese! But we loved that, the staff could not have been more helpful and I am a coeliac, who’d done no planning before I arrived. We found Google translate to be enormously helpful|We had a sea facing room and honestly all I could hear were the noises of the sea. The rooms are lovely and spacious|The sea is amazing so clear! And so calm and there is a shop nearby where you can buy drinks and snacks and a restaurant next to that where you can get lunch|There are loads of restaurants here, six of which are open now and some have gluten free options some don’t, but again the staff were massively helpful in letting me know what I could and couldn’t eat|The only and I mean only thing that I would say was even slightly annoying was the fact that they didn’t have weights in the gym, but that is a far cry from putting me off this hotel!|It is beautiful and very calm and the perfect way to finish our three weeks in japan

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Faran Cooper NYC-LON

3/5Google· 5 months ago

My lower 3 star review isn’t because it isn’t a stunning hotel but because the food by international standards is poor. They need to get a new chef or training on how to create fine dining and/or make it slightly cheaper. The food at a hotel can really make or break it unfortunately but otherwise amazing grounds and rooms are faultless. It’s just a disappointing food issue there and outside the hotel isn’t that much better only slightly I recommend booking the local Waygu places!