Hôtel 31 Paris Tour Eiffel

Response from the property

Dear Eslam, Thank you very much for your wonderful 5 star review and for taking the time to share your experience with us. We are glad to know that everything went smoothly from your arrival to your departure. It is especially rewarding to hear that you appreciated the cleanliness of your room, our housekeeping service, and our convenient location, making it easy to explore Paris and visit the Eiffel Tower. We also appreciate your comment regarding the size of the room. As is often the case in historic Parisian buildings, some of our rooms are more compact, and we are pleased to know that it suited your needs and contributed to a comfortable stay. Thank you once again for choosing to stay with us. It was a pleasure welcoming you, and we hope to have the opportunity to host you again on your next visit to Paris. Warm regards, Front Desk Team

Response from the property

Dear John, Thank you very much for your wonderful review. We are overjoyed to read that you found our hotel to offer excellent value for money and that our central location made your stay in Paris even more enjoyable. It is also great to know that your room, although compact, met your needs and provided all the essential amenities for a comfortable stay. We are especially pleased that you enjoyed our continental breakfast and that our team helped make your experience a positive one. Your kind words about our staff mean a great deal to us, as providing a warm and welcoming service is one of our top priorities. Thank you again for your recommendation. We truly appreciate your support and look forward to welcoming you back on your next visit to Paris. Warmest regards, Front Desk Team

Response from the property

Dear guest, Thank you so much for this outstanding review! We are happy to hear that you have been satisfied with your rooms and service. Thank you also for recognizing and mentioning our breakfast and our staff who is willing to give the best service in Paris. Regarding the space of the room, if it was a bit tiny to your liking, we can suggest for your next coming to take a look on our sister hotels in Paris https://saintlouis-hotels.com/en Our sister hotel La villa D'Estrées, for example, can propose a Deluxe room whose the space is 25m2. Also, don't hesitate to call or email us if you wish to have further informations about the rooms, we will do our best to guide you to best alternative possible 😊 We hope to see you soon back in Paris in the closest future, the hotel 31 will always be your home away from home. Warmest regards, Front Desk

Response from the property

Dear Madam, We are truly sorry to read about your experience and are deeply disappointed that your stay was so uncomfortable. Please accept our sincere apologies for the frustration and distress this caused you. What you describe regarding the breakfast is especially concerning. Serving fresh, warm food and ensuring a pleasant dining experience is extremely important to us, and it is very upsetting to learn that this was not the case during your visit. We are also very sorry for the way the situation was handled and understand how exhausting it must have been to repeatedly ask for refills. We regret that the room and bathroom conditions caused you discomfort, particularly the odor and lack of space. This is certainly not the experience we want our guests to have, and we take your comments very seriously. We also apologize for the disruption caused by the flooding near the breakfast area on your last day. We fully understand how unpleasant it must have been to deal with noise and cleaning while trying to enjoy your breakfast, and we are sorry that this situation was not managed more considerately. Your feedback is painful to read but extremely important to us, as it highlights areas where we clearly need to improve. We truly regret that we did not provide the level of comfort and care you deserved, and we thank you for taking the time to share your experience. Best regards, Front Desk Manager

Response from the property

Dear Mr Lee, Thank you for taking the time to share your feedback. We are sincerely sorry that your stay did not fully meet your expectations. Regarding the television issue, we completely understand your disappointment. Our reception team carried out the standard troubleshooting procedures and arranged for technical assistance when the issue could not be resolved immediately. Unfortunately, the intervention could not be completed during your stay, which we genuinely regret. We have also noted your comments regarding the absence of slippers and a refrigerator. While room amenities may vary depending on the room category and hotel standards, we understand that this may have differed from your expectations based on your previous experiences. Finally, please accept our apologies concerning the condition of the bed linens. Cleanliness is a priority for us, and your comments have been shared with our housekeeping team to reinforce our quality control procedures. We regret that these inconveniences affected your overall experience and hope to have the opportunity to welcome you again in the future and provide you with a stay that better reflects our usual standards. Kind regards, Front Desk Manager