The St. Regis San Francisco

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Jess Liu

5/5Google· 3 months ago

We had an amazing stay at this hotel in San Francisco! The pool is absolutely beautiful, the service was exceptional, and we especially loved the butler service—it really made the experience feel luxurious. The complimentary macarons and sparkling water were such a thoughtful touch and made us feel truly welcomed. We also loved the bath amenities—the shampoo and body wash had such an elegant scent that we ended up buying a bottle to take home after checking out. We booked through American Express, which allowed us to enjoy early check-in and a late checkout at 4 PM the next day. It made our stay even more relaxing and enjoyable. The lobby bar is also fantastic, and the bartender was knowledgeable, friendly, and made excellent cocktails. Overall, it was a wonderful experience from start to finish. We would definitely stay here again!

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jbliv

5/5Tripadvisor· a month ago

I spent Labor Day weekend at the St. Regis San Francisco and I was impressed with every interaction and with all the facilities I had the opportunity to enjoy. This property is a newer St. Regis property so instead of the old charm of properties in other big cities, this location is very modern. I was impressed from the moment I arrived. Check-in: Warm, friendly, and not pretentious. I had applied nightly upgrade awards and I was pleasantly| surprised when they didn’t clear, however the property upgraded me into a nicer room on the top level. Room: My Grand Deluxe room on the 20th floor was very spacious with an entry hall featuring a beautiful sculpture. The bedroom features huge built in closets which house the coffee maker, mini bar, and space for clothing, etc. A large desk offers ample work space and a nice seating area rounds out the bedroom. There is a nice vanity table and bench beside the large bathroom featuring a large tub, walk-in shower, and all the amenities you could imagine and more. I had a thoughtful welcome gift of chocolates and a note from the GM. Housekeeping: This is an area where this property shines. The room was meticulously maintained throughout my stay, including nightly turn-down service (complimentary overnight shoe shine is offered). It was truly the little things the staff did. For example, I left my reading glasses on the bedside table. When I returned they were sitting on top of a branded microfiber cloth for me to use and take with me. Dining: The St. Regis bar was outstanding with amazing bartenders and food. I opted for breakfast as my Bonvoy Titanium welcome gift, and this breakfast did not disappoint. The special Bonvoy menu offers a choice of entree from a long list, and two beverages from the beverage list. The staff at Astra were warm, attentive and made everything perfect. Every single person I interacted with at this property were on their A-game. I departed early morning for the airport. The lady at the front desk approached me as I was walking to leave the hotel and offered me a coffee to take with me. This is the level of luxury service I appreciate so much, and it is not common. Thanks to the entire team at the St. Regis San Francisco for a memorable weekend!

TM

Trip.com Member

5/5Trip.com· 8 months ago

A well run hotel which is worth every dollar it charges us. Room is well maintained and cleaning service is excellent, making it a pleasant experience to return to the room after a day’s travelling. Front desk staff is excellent, especially a gentleman called Jeremy, who helped to arrange the delivery of the NYT to me every morning. Staff is friendly at the restaurant serving delicious breakfast every morning.We will go back next time we are in SF.

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ASHOUSTON

5/5Google· a month ago

This is a common hotel to stay at if one is attending the nearby conferences at the Moscone. I was here late August 2026 for a business event and stayed at this hotel. It is a Marriott brand property and as such very well maintained. The support and service and the staff undeniably helpful and good. It does exude the luxury brand and the amenities and facilities to match it. The convenience of the location is a plus and almost everything is within walking distance including the wharf. However, it should be noted SFO streets in this part of town can be hilly and not always easy for those walking . The room I had was perfect. It faced the city view and the Salesforce tower was visible. The room and decor matches the brand and style and spa like amenities are without a doubt high class. I was impressed with this place and the service matched the expectation. While it is on he high end of the room rate and range occasionally good deals can be had. I would stay here again when i need to be near the Moscone. This can be a good place for holiday-ers who want a good experience with the right amount of luxury and ease.

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April Thoma

5/5Google· a month ago

My husband and I had an amazing trip to celebrate his birthday! The staff were very friendly with great attention to details. They truly went above and beyond for us to make the celebration special by decorating our room and leaving surprises throughout the trip. We were greeted with drinks and escorted to our room. The views from our butler suite were phenomenal. It was extremely quiet at night and clean, and handwritten notes were placed in the room by request. The room had blackout curtains for a good night's sleep. Concierge services included discounts on food and free tickets to the Art Museum next door. They even offered a free car service if we had dinner within a 2 mile radius of the hotel. We had dinner in the restaurant at the hotel and the service was great, with fresh flavorful ingredients. They also served us a free dessert for his birthday! The 24/7 gym and pool were well stocked, and the pool was kept warm. We also felt very safe with a key card only elevator that only works for the floor you're staying on and shared spaces. This place was hands down the best hotel we've been to and worth every penny spent. It was actually cheaper than other options in the city with less amenities.

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Damon Routzhan

1/5Google· 3 weeks ago

Stayed one night at the St. Regis San Francisco to celebrate my 30th birthday on our way to Napa, and left disappointed. We arrived during a heat wave to a room that was noticeably warmer than the lobby and hallways. I adjusted the thermostat and, on our way to dinner, flagged it at the front desk — not alarmed, just wanting them aware in case it was a real issue. Four hours later, the room was still nearly 80°F at 6 p.m. I couldn’t even nap. I flagged it a second time on our way out, and the gentleman at the desk laughed and said he hoped I didn’t have any chocolate in the room. We returned at 9 p.m. to a room still at 75°F. After a third call, the only fix offered was a desk fan. Each time, I was told it was the window’s fault and that I just needed to be patient — but I didn’t choose this room. Had I known it had no ability to cool, I’d never have booked it. Being effectively stuck in a room that hot, with no real remedy, was wild for a hotel at this level. I’d also mentioned it was my birthday. I didn’t expect anything — but given that they knew the occasion and knew the room was broken, I was surprised nothing was done. At checkout, the gesture of goodwill was covering our parking. A broken room is forgivable. Being laughed at after flagging it three times, and told to simply be patient in a room I never would have chosen, is not. On my way out, I let them know the room was still hot and they probably shouldn't put anymore people in that room until the heatwave is over--I was told that "it's the windows--they're working on tinting them". Never again.

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Jg2018

5/5Tripadvisor· 2 months ago

I stayed for 2 nights in August. I made my booking through Amex Travel, which included perks like a room upgrade, late checkout, breakfast, and a hotel credit. I arrived at the hotel late and was greeted by a very friendly staff member who told me my room had already been upgraded. The whole process took less than 5 minutes. Upon entering the room, I was amazed by the attention to detail. There were water bottles placed beside the bed, turndown service had already been done, and there was a dessert plate and a gift for my son. The room itself was also very nice, very clean, and big enough for two people. One thing that really stood out to me was the customer service. I had a 4 PM checkout, but I got caught in traffic and called the front desk to ask if it would be possible to extend my checkout until 5 PM. The person helping me simply said, "No problem, we'll extend it to 5 PM." Very impressed with the customer service! Overall, I had a wonderful stay and will definitely book again the next time I'm in San Francisco.

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Joshua Shaw

5/5Google· 3 months ago

My wife and I chose The St. Regis San Francisco to celebrate my birthday, and we had a wonderful experience from start to finish. We were pleasantly surprised with a complimentary upgrade to the Astor Suite, and the butler service made the stay feel even more special. Robson Boscarioli welcomed us to the suite, gave us a thoughtful introduction to its features, and arranged complimentary pressing. Later that evening, butler Arjun Saud surprised us with macarons, fresh fruit, and a personalized birthday message waiting in our room. One of our favorite touches was returning from dinner to find the room beautifully prepared for the evening. The turndown service, relaxing music, and pillow spray created such a welcoming atmosphere. I'd also like to thank Chief Concierge Daniel Rey, whose communication before our arrival helped make the celebration feel special from the very beginning. The hotel is beautiful, but what really stood out was the hospitality. Every interaction—from the concierge team and butlers to the front desk staff—felt warm, genuine, and attentive. Thank you to everyone at The St. Regis San Francisco for helping make my birthday celebration so memorable. We truly appreciated all of the thoughtful touches and look forward to returning.