Grand Skylight Garden Hotel Shenzhen
格兰云天 · 5.0-star · Tianmian Chengshi Building, No. 4028 Shennan Middle Road Huaqiangbei
4.2(122 Google reviews)
TM
Trip.com Member
5/5
Trip.com· 4 months ago
Trip.com· 4 months agoI stayed here for work. The front desk girl Sylvia Lu was super helpful. Her English is really good – no awkward hand‑waving or pulling out a translator. I asked for a quiet room with a view, she explained the north/south options clearly, and gave me a high floor facing the park. Great sleep, no street noise.The room has electric curtains, a smart toilet (heated seat – nice touch), and a big Huawei TV. Everything worked. The free laundry on 8F saved me from wearing the same shirt again. Gym on 4F is fine for a quick run or some weights. Across the street is Central Park.Good value in Futian. Would stay again.
DM
Dennis Mase
5/5
Google· 3 months ago
Google· 3 months agoWe absolutely loved our stay.. the location was great ..the rooms were spacious and clean and more importantly the service was amazing. The front desk receptionist Connie and the manager Alli were very helpful and friendly. They assisted right away when we needed help. Special shout out to them. We will definitely come back again and thank you again to the Hotel.
MC
Marvin Chan
5/5Google· 3 months ago
Google· 3 months agoGreat hotel, I've stayed here twice. The rooms are great, though probably are at least 5 years old I feel, some furnishings show a bit of wear. There's a massage place on the 2nd floor which is great if you want to get a massage. Gym is also pretty well specced with a bunch of machines and dumbbells, though no barbells/squat rack. Minor complaints: minor smoke smell in hallways at times, the gym can get kinda hot as the AC doesn't seem to be on full blast. There's 4 delivery robots so you won't ever have to wait too long for delivery unlike at some other hotels with just 1.
SB
Shane Le Beau
1/5Google· 4 months ago
Google· 4 months agoIf you don't speak Chinese, this place probably isn't for you. No staff speak any english, and getting any kind of assistance is very difficult. Check-in is done via a translate app, which made it time consuming and harder than it needed to be. If the other staff around the hotel can't be bothered to get their translate app out, they tend to just stare at you without bothering to try and help. Swimming requires a swimming cap, so the pool is kind of rendered useless... As who in the world travels with a swimming cap unless they're an athlete!?! (and I was really looking forward to it as it's 36 degrees here in the summer). The location isn't great. Next to a major road and to get in and out by foot you need to walk along food paths with silent electric scooters whipping past you. I've almost been hit 3 times in the 24 hours I've been here. The rooms are nice, but the service, location and language barrier make this hotel a hard pass.
D
davidjJ578JD
4/5
Tripadvisor· 10 years ago
Tripadvisor· 10 years agoStayed here one night on business. The rooms are nice, there's no trace of cigarette smell on the non-smoking floors. One slightly odd detail is the inclusion of a packet of condoms as part of the minibar/bathroom products for sale in the room. The staff are friendly, a few speak good English. I was welcomed in my room with a complimentary bowl of fruit, which was nice. The breakfast spread is good quality, but they don't have the sheer size of some other buffets I have seen. One slightly frustrating issue is the fact that there is another Grand Skylight hotel just down the road. Taxi and Uber drivers are more familiar with the other hotel. Even telling them street address, they will try to pick you up from the other hotel, and will try to drop you off at that hotel as well. Overall I had a good stay.
TM
Trip.com Member
4.7/5Trip.com· 4 months ago
Trip.com· 4 months agoReally like their service, shoutout to Yuki Cai who helped us a lot (tried her best despite the language differences) and even upgraded our room for free. Thanks to her efforts.One issue I found is for the pool, the pool keeper told me that it would he open at 9:30AM, waited for more than hour then came back, then she said it would open at 12 noon. Did not use the pool throughout our stay.
TM
Trip.com Member
5/5Trip.com· 7 months ago
Trip.com· 7 months agoExceptional stay! First and foremost, I want to wholeheartedly thank Sylvia Lu for her politeness, kindness, consideration and care she's given us during our stay. She, together with other staff, handled an uncomfortable situation and completely turned it into a polite experience. Everything in the hotel was top-notch, this has to be the best stay I've ever had. Location is great, food is great, staff is exceptional, rooms are modern and clean, and basically everything else is great.
TM
Trip.com Member
5/5Trip.com· 6 months ago
Trip.com· 6 months agoEverything is great 😊 Sylvia 卢is really helpful. The room has nice smart features – you can control the curtains and lights by voice, and the smart toilet is great. The free laundry room on the 8th floor was a lifesaver. I could wash and dry my clothes anytime, so I didn’t need to bring many changes. There’s also a cool aviation model display in the lobby – nice to look at while waiting for a ride. Before leaving, I found a Shenzhen souvenir pop‑up store and bought some snacks for my coworkers.All in all, this hotel covers everything a business traveler needs – fast service, easy stay, and I’d come back again.
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