The Atmosphere for the pub was great as my partner and I travelled from England for a holiday. He loves good pubs with good beers. Friends who reside in Australia also attended. The letdown was in relation to the hotel. The bed underlay under the sheets had a stain which was clearly visible as it hung below the sheets when you entered the room which was not addressed during our 5 day stay, the carpets were never vacuumed as I found someone else’s change under the bed when I was making sure I hadn’t dropped anything and had eaten popcorn. One of the bath mats had several blue stains that was never changed. The towels were mixed matched. I initially thought this was due to young people running the site until informed different and also this was a site chosen by my partner on advice of his friend.
We also had to the 32 inch TV on the ironing board in order to see it from the bed due to their decision to put it on a small side table lower then the bed due
It was a means to and end all the time and something I would have addressed at the time if I knew how much my partner spent for our stay.
Response from the property
Hi Benita,
Thank you for taking the time to share your feedback. We’re glad you and your partner enjoyed the atmosphere of our pub, particularly during your visit from England. However, we’re very sorry to hear that the condition and cleanliness of your hotel room fell short of expectations. The issues you’ve described are certainly not the standard we aim to provide, and we understand how disappointing this must have been during your five-night stay.
We’d appreciate the opportunity to look into your experience further. Please contact us at reservations@laundy.com.au so we can follow this up with the relevant team.
Summary for your reference