Fairmont Hotel Vancouver

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5/5Google· 2 weeks ago

We had a great time at the Haunted Cellar tea! We did feel like they could have made sure the bookcase was closed and then opened it for a more dramatic entrance. The decor and ambiance was great! The spread of food was definitely more than we could eat. The highlights were the sausage roll and fig dessert. The pumpkin espresso martini was especially delicious too! Our waitress was less attentive than other ones we saw and we had to wait to flag her down to get water and boxes to go. (The table next to us even got little jam jars to take with their go go scones and we did not). Definitely a memorable experience we would recommend.

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RrrOoE

5/5Tripadvisor· a month ago

Amazing stay here to celebrate my hubby's 37th birthday. The hotel is beautiful and well-maintained, with plenty of options for meals, drinks, and shopping both on-site and in the surrounding neighborhood. They left a handwritten welcome note for us, and the cleaners gently organized my makeup and hair tools. Absolutely amazing turn-down service. We thoroughly enjoyed the breakfast, and the location was perfect for exploring all that the city has to offer. The quality of service throughout the hotel is top-notch, exactly what you expect for the premium price. Everyone went above and beyond to meet our every need; we felt very pampered. This was our first experience at a Fairmont Hotel, and we are now big fans. The quality is absolutely here. Tip: We saved on parking by parking at the nearby mall instead of at the hotel, but that's just because the hotel had exorbitant parking rates.

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James H.

3/5TrustYou· a month ago

Our room (which they said was upgraded) smelled of stale cigarettes, the beds were not comfortable, the pillows were horrible. It seems as though the pillows have not been changed out for many years. The worst part, I decided to take a nice hot shower after a long day of travel, there was no shower gel in the dispenser, empty! I had to get out of the shower call the front desk, wait on hold for about 5 minutes, and then wait again for 10-15 minutes to get more shower gel.

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Jen G

3/5Google· Edited 3 months ago

Short version: Location good Spa and spa staff: phenomenal Front desk amazing Housekeepers great Notch 8: Hit and miss and brought down my reviews Pool: great but busy quickly Price: off season is probably much better Location is great for downtown exploring and close to shoppers or a rexall if you need any toiletries, makeup, or a pharmacy. Close to Robson, Granville, Pacific Center for shopping Rooms are a bit dated but functional and nice. Very clean both times I've been there. Front desk was super nice and an easy check in process. First time I went was nice I can't eat most things on the Notch 8 menu for dietary reasons but I tried the chocolate caramel cake as a treat. It wasn't great the caramel tasted like it had a geletin in it and the popcorn threw the chocolate cake textures off. The latte was great though and the server was nice. Breakfast the server was super nice and the latte was great. The breakfast was too much for me and honestly not great but I was excited for just some eggs and toast and a latte for next time. The pool was relaxing but I went early in the morning I'm not sure how busy it was the second time. A lot of this is going to sound trivial but this is also through the scope of someone who is disabled so when I say I'm tired or exhausted it means I'm at capacity and need rest/I am sore, the average person would be in the hospital. The second time I went lowered the rating for me by a lot. They offer a package that includes $50 at the restaurant so I got that but it was too packed to go in steadily through the whole night from cruise ships. I decided to stay in my room for the night and have a coffee since walking was getting really difficult. I bring my own nespresso because the flavors are usually not great at hotels. I just got back from the sky train and I asked the concierge if I could have cream and sugar brought to my room. He starts writing my room info then tells me to go I should get it from the restaurant because it would be faster. I was like uh okay. She was nice and brought it for me but I had to go back again because there was a bug in it. In the morning I got up early to try to get breakfast but it was full with a big line up. I asked if there was anything for one person and she says yeah there's a 15-20 minute wait if that's okay. I said yeah sure but then I realized she didn't even ask my name or room number like she was doing to everyone else so how could I be called to come back. She did it to the guy in front of me too but took the other's names and room numbers. I went to go get the special taken off my invoice. Front desk apologized he understood when I told him I don't really like how that's how the solo travellers were being treated and I can't use the special if I can't get into the restaurant. With the special, drinks, tips, and then breakfast last time I came I had spent about $100 it was still about $100 value so to be dismissed for the other guests without even being offered the bar for a coffee or drink while I waited felt like bad hosting. My experiences in the spa were amazing but that's getting a seperate review.

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Mitchie “Bubbles”

3/5Google· 2 weeks ago

Check in was good but the house keeping was not. We were there 4 nights without consistent service. I did provide a review and on our last night, our room looked like a properly cleaned room. The beds were uncomfortable and food service was spotty in the hotel restaurant, had to send food back. I would not stay there again, over priced although the location is great but there are other hotels downtown that can do better for a similar price.

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Destination729034

5/5Tripadvisor· 2 months ago

My family and I enjoyed a wonderful first-time visit to the Fairmont Hotel Vancouver. The location is excellent: close to shopping and many great restaurants. The service was first-class: from the valet attendants to the front desk (including Darcy, Parisa, Sarina and Manas) to Kara (an exceptional Royal Service Agent), the staff prioritized our needs and sought to exceed our expectations. They succeeded. Our room was nice (clean; elegant) but next time I will consider a larger option. The gym was excellent. Large enough that - even with a number of people working out - I had my space. Finally, I highly recommend drinks at Notch8. The setting is a stunning combination of vintage and modern, and the service was top-notch. Next time I’ll order food as well…

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Tim Henman

5/5Google· 2 weeks ago

A beautiful spot in Vancouver for many reasons. We visited for just 2 nights as a family transiting between Europe and New Zealand. Very accessible from the airport on the sky train with only a couple hundred metres walk from the station. Apart from the central location, the hotel was beautiful and well appointed with a delicious restaurant. We were lucky enough to have a suite room for the 4 of us which was roomy and perfect.

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Flip A.

2/5Google· 3 weeks ago

Great service as the employees were available for service and professional. The hotel restaurant offers good meal but at a pricy cost. The worst part are the rooms. The hotel is old but is nice and beautiful. The rooms has thin walls so you hear everything from outside and from other rooms. People kept on waking me up when they were talking at late night in they’re room. Definitely won’t go there anymore as for the price, it is not worth it.