Novotel Wien City

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Tunc Ozcan

5/5Google· a month ago

Great location and a very clean hotel. The staff were extremely friendly and helpful throughout our stay. A special thanks to Pablo and Ivan at the front desk. They were exceptionally kind, professional, and genuinely customer-oriented. They went above and beyond to make sure we were comfortable and happy during our stay. We really enjoyed our time here and would be happy to stay again!

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NewbieT

2/5Tripadvisor· a month ago

The washbasin and shower in one room with doors that dont lock & toilet in another jail-like closet without any way to wash hands after is a nightmare. Over and above that, the room is full of useless furniture making an otherwise good space so useless that you cant move around- one full cabinet for just keeping a safe that could be easily kept in the wardrobe. One oddly shaped floating side table when you already have a full study table, side table and chair. One full cabinet for just the mini bar! Too much and useless. The aircon so poor it takes 5 hours to drop one degree . Customer service is rude and frankly dont care. We complained about the ac, had to go down two times to get someone to come telling us technician will come next day to ignore us later and no one came. We were stuck with this room given non refundability so managed with our own battery fans and hopping between the toilet and furniture maze! Location had so much potential, hotel design and staff let it down.

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Ali Abedini

5/5Google· 4 weeks ago

First time in Vienna and this hotel and the staff already made me want to come back here. Location is perfect for what I need with walkable neighborhoods. Christian at front desk was super nice and went an extra mile to ensure all is in order and guests are taken care of.

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Shiwami Singh

4/5Google· 2 months ago

We booked a family room at this hotel for four nights. Unfortunately, I feel that the room is not really designed for families, especially those travelling with small children. The room is quite small, and unfortunately, my little one fell from the bed and hit his head. His head started bleeding, and we had to go to the emergency hospital. The best part of our experience was the staff at the reception. They were extremely helpful and supportive. They immediately assisted us and arranged an emergency call to the hospital. Within 15 minutes, the ambulance arrived. The staff were genuinely kind, helpful, and supportive during a stressful situation, and we really appreciated that. There are a few things about the room that could be improved. Even the soap dispenser is placed quite high — my 7-year-old couldn’t reach it. There is also no telephone in the room, so if you need anything, you have to go down to the reception every time. Room service was another inconvenience. You need to follow up with them several times to get things done. On the positive side, both of my children loved the play area. The hotel also provides fruits and cookies for guests, which my children really enjoyed. The air conditioning in our room worked very well, even though the temperature outside was around 35°C. The beds were also comfortable. I personally didn’t like the concept of having a separate toilet without a washing area. Every time you use the toilet, you have to go to another washroom to wash your hands, which is not very convenient, especially when travelling with children. Location: The location is very good. If you are coming from Vienna Railway Station, you can take the U1 and get off at Nestroyplatz. The hotel is only about a 5-minute walk from the station. There are lots of eateries nearby, and most of the main attractions are within a 15–20 minute walk. Overall: I would say this hotel is really good for couples, but I don’t think it is ideal for families with small children. The location is excellent, the staff are very helpful, the beds are comfortable, and the air conditioning works well. However, the small room size and some of the facilities are not very family-friendly. Overall, we had a mixed experience, but I would especially like to appreciate the reception staff for their kindness and quick help when we had an emergency.

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Thomas H.

5/5TrustYou· a month ago

It was my first trip to Vienna, I had stayed with Novotel a few months ago in Riga and was impressed by the hotel, service and pricing. In Vienna the standards were the same, and thankfully the hotel did a fantastic job of accommodating me. I booked for 3 nights but my trip was cut short due to a scheduling error. Thankfully hotel worker Boldizsar helped me manage the situation that I had to fly back to Paris and refunded the two nights that I couldn't stay. The way he handled my situation and his professionalism and empathy for everything was truly the most important part of my trip not being a problem. I managed to fly back to Paris in time for work the following day. I stayed one night. Vienna is an incredible city and I hope to see it again.

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khalfan

3/5Google· 2 months ago

~17 minute walk from the city center, and so coming back at night can be pretty tiring, especially after 10,000+ steps a day. also, there are no phones in rooms making it impossible to contact reception when in need of necessities. however, rooms are big enough to get the job done. not the most visually appealing. would recommend for 4⭐️ budget hotels. never cleans rooms.

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Kornelia Kwidzinska

3/5Google· 3 months ago

The overall experience was good but the hotel is much older than it looked on the website. The room was quite clean although the rug very old and stained. The common spaces were dirty. The floor in the breakfast room sticky at 8am in the morning.

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Den Dubai

5/5Google· 3 months ago

I had a wonderful stay at Novotel Wien! A special thank you to Boldizsar Szücs for the warm hospitality and the lovely surprise waiting in my room. As an Accor ALL Diamond member, I truly appreciated the recognition and attention to detail, which made my stay even more memorable. The service was friendly, professional, and exceeded my expectations. I had a great time and would happily recommend this hotel to anyone visiting Vienna. Thank you for making my stay so enjoyable!