Hôtel des Alpes

OR

Oksana Rich

2/5Google· 5 months ago

We spent two nights at this hotel celebrating our 30th anniversary, and we were very disappointed. This place could easily be called a hostel. There are two main issues that completely ruined our experience. First, there is no elevator, so you have to carry your suitcases up a steep staircase. Second, the breakfast costs €12 per person and is absolutely not worth the money—there’s a great bakery café just around the corner with much better options. The only thing that was good were the apples. The first night, we could hardly sleep because the room was unbearably stuffy. The next day, we asked to change rooms and were told it would be ready in an hour and a half. We came back after two hours just to change, but were told to return again in another hour. The organization is very poor. Considering that I informed the hotel in advance that we were celebrating a special occasion, it would have been nice to receive at least a small gesture—such as a better room, especially since we did not book the cheapest option. Overall, a very disappointing experience.

R

rapemila

3/5Tripadvisor· 2 months ago

When we entered the hotel we were a bit disturbed by the entrance and the stairs to reach the reception that is on the first floor (no elevator). The corridors need renovation but the room is acceptable. Also the bathroom is OK for a 2-star hotel. Breakfast was acceptable. Very good position for the station and the city centre.

YY

Y. Y.

4/5Google· 3 months ago

Very centrally located, you can walk to the station, Lake Annecy and to the old town quite easily from the hotel. The gentleman who welcomed me was super friendly, gave me so many good recommendations where to go etc. Especially his tips to go to Talloires was so worth it. I had a peaceful, relaxing and private time at the plage in Talloires, where most of the visitors were locals.

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n_ryan8

3/5Tripadvisor· a month ago

We stayed here for a couple of nights and overall had mixed feelings. On the plus side, the location was excellent, being right near the centre of Annecy, so everything was within easy walking distance. The staff were friendly and helpful throughout our stay, and we really enjoyed the breakfast each morning. The hotel itself has a lovely modern decor in the communal areas. Unfortunately, our room was where things fell short. There was a grinding noise coming from the ceiling every few minutes, both day and night, which disrupted our sleep. I didn't see any reviews noting this issue before our stay, so this could just have been an issue with our particular room. We were staying in a family suite, and the air con just wasn't sufficient to cool both rooms, so the children's room got quite stuffy. Some aspects of the room itself also felt a little dated and could do with a refresh. Overall, it's a nice hotel in a great spot with lovely staff, but the issues with our room meant we didn't get a good night's sleep, and because of that, we wouldn't choose to stay here again.

TM

Trip.com Member

3.7/5Trip.com· 5 months ago

This hotel is next to the train station and shops. Parking is not free and the underground parking is dark. Breakfast is good but hotel price is not cheap.

G

Global590829

5/5Tripadvisor· a month ago

Very good location, public car park within a 2 minute walk, the room was clean, relatively spacious. People at reception friendly and helpful. The AC worked very well. All in all, it was a very pleasant stay.

7

7xgb5hofxh

3/5Tripadvisor· a month ago

The hotel lives of its perfect location. Parking is cheap and close by. The hotel only has a lift starting at the reception floor, which is not on the ground floor. AC was dripping and the rooms are old and need renovation.

WW

Walt Wood

1/5Google· 5 months ago

This hotel is a horrible place to stay. The service is terrible, the hotel is filthy, and the rooms tiny and dirty. Our shower didn’t work, and hotel staff was indifferent to it. There was no late check out and no place the keep our luggage while we waited for our train. This isn’t even a 1 star place. Stay away.