Mercure Annecy Centre

WS

Wendy Stone

1/5Google· 4 months ago

I stayed 2 nights in the Mecure Annecy Centre and to say I am appalled at the condition of a premier room #207 is an understatement. It is described as having a balcony and chairS (plural) and table so we could enjoy drinks or breakfast there. There was only 1 chair and a table folded up and for good reason as you couldn’t possibly get 2 people on there to eat or have drinks. The toilet was so small you had to back into it and then open the door in order to turn around to flush it. The walls of the toilet were covered in brown stains and the light switch had to be continuously flicked to get it to come on. There was also supposed to be a business desk! There was a tiny table and vinyl covered chair which was peeling and black bits of vinyl came off on anything that touched it. The safe was not secured to anything so someone could just walk off with it. The entire room was dingy and dirty. I am seriously unhappy that I paid £432.86 and then wasted 2000 reward points bringing the total down to £398.36. My friends who are travelling with us are experiencing even worse issues with their room #204 We have messaged the hotel but had no reply. The one redeeming feature of this hotel is the gentleman who checked us in. Other than that the entire stay has been a total waste of money. I have stayed in cleaner and more spacious Ibis budget hotels.

MP

Mick Price

5/5Google· 2 months ago

A very comfortable and clean upmarket modern hotel literally 5 minutes walk to the train and coach station, yet just 2 minutes from the old town. We had a mix-up over a booking at a hotel nearby, and we were fortunate to be referred to the Mercure. It was perfect for us. The staff are helpful, friendly and professional. The room was an oasis of calm, nice and cool despite the heatwave, spotlessly clean, and thoughtfully outfitted. The price was very good value, compared to the previous place we had stayed on our first visit to Annecy. I would absolutely recommend this hotel to any of my friends.

T

T501NTfionaf

2/5Tripadvisor· a month ago

Location good but room much smaller than our friends . Asked for clean towels and never got them . When we got clean towels next day they only gave us one bath towel between two of us . Requested safe to be unlocked but never was . Asked for shower gel to be replaced and never was . Scruffy chipped paint on doors and chairs

JF

James F.

4.5/5TrustYou· 2 months ago

Very positive and enjoyable stay in two bedrooms that were clean, comfortable and well-equipped. Staff were friendly and helpful. Hotel location was ideal for exploring Annecy.

W

Windings

3/5Tripadvisor· 3 months ago

On the positive side: the hotel is centrally situated and close to a public parking. One receptionist was amazingly friendly and helpful. On the negative side: The rest of the reception staff gave the impression that you offended them personally when asking for assistance. My husband was looking for some black tea for the room one evening - not possible as the tea had “been hidden by the house keeping” (we were happy we did not miss toilet paper 🫪).|The room was small and despite an “upgrade” it was the same size as the one we had reserved. The separate toilet was ridiculously small … you had to back in, and my husband could barely manage to have his legs there. At the same time the most horrible and hard toilet paper was provided. Towels were so thin and used that you could hardly dry yourself after a shower … and we were only provided one set of towels. The “fridge” did not cool at all - might as well not have been there. The safe was so used that it was difficult to punch in the code. On the last day we decided to have breakfast at the hotel out of convenience … but that was way below the standard expected at Mercure hotel !|No vegetables, half-dead fruits, barely any nuts or seeds … but lots of sweet choices !|No plant based milk … unless you asked for it, then it was available. As a vegetarian it was a horrible breakfast. Considering the high price we paid, and the fact that we are loyal Accor clients for many years now, we were very disappointed and will absolutely not come back next time we visit Annecy.

O

one2one

1/5Tripadvisor· 4 months ago

I traveled for over 3 weeks through Europe. |Out of 12 hotels I stayed in 5 of them were part of the All Accor group. |I was horrified at the poor standard of the properties and in some cases the rudeness of staff. |I stayed 2 nights in the Mecure Annecy Centre and to say I was appalled at the condition of a premier room is an understatement. |It is described as having a balcony and chairS (plural) and table so we can enjoy drinks or breakfast there. There was only 1 chair and a table folded up and for good reason as you couldn’t possibly get 2 people on there to eat or have drinks. The separate toilet was so small you had to back into it and then open the door in order to turn around to flush it. The walls of the toilet were covered in brown stains and the light switch had to be continuously flicked to get it to come on. |There is also supposed to be a business desk! There was a tiny table and vinyl covered chair which was peeling and black bits of vinyl came off on anything that touched it. |The safe was not secured to anything so someone could just walk off with the safe. |The entire room was dingy and dirty. |I am seriously unhappy. I paid over £400 and then wasted 2000 reward points.|My friends who were travelling with us experienced even worse issues with their room.|We messaged the hotel and All Accor but have heard nothing.|The one redeeming feature of this hotel was the reception staff. Other than that the entire stay was a total waste of money. |I have stayed in cleaner and more spacious Ibis budget hotels.

GE

Gregory E.

4/5TrustYou· a month ago

A one-night stay on business. A large room, great service and good location. Easy parking 3 mins away.

S

SoloStays

4/5Tripadvisor· 7 months ago

The biggest strength of the Mercure Annecy Centre is, without question, its location. Just a few minutes’ walk from both the train and bus stations, and equally close to the Old Town, the lake and its postcard views, it’s perfectly positioned for exploring Annecy on foot. Restaurants, small supermarkets and shops surround the hotel, making it convenient whether you’re staying one night or a long weekend. The lobby strikes a pleasant balance: cosy yet modern, with a boutique feel rather than a corporate one. Check-in was efficient and friendly, though slightly underwhelming given my loyalty status. I wasn’t proactively offered an upgrade despite availability still showing online. The explanation was that the hotel was fully booked, which I accepted… initially. The standard room had clearly been refreshed in recent years. The colour palette was calming, the décor tasteful but minimalist. A central bed faced a large flat-screen TV, and there was a small round table with a pouffe-style seat alongside an open wardrobe area incorporating tea and coffee facilities. Everything felt clean and contemporary. However, space was tight. There wasn’t much room around the bed, and the bathroom, though sleek and modern, was extremely compact. Functional, yes. Spacious, no. The room featured a small balcony overlooking the main street. It was pleasant to step out onto, but really only standing room. A fold-away chair was provided, though there wasn’t much opportunity to use it meaningfully. After a stroll around town, I returned to reception and gently revisited the upgrade discussion. This time, success. The Privilege room was noticeably more spacious and immediately more comfortable, even if the décor leaned slightly more traditional. The added touches made a difference: Nespresso machine, mini fridge with complimentary drinks, robes, a proper wardrobe with safe, and ironing facilities. The bathroom was a significant upgrade, larger, modern, with a generous walk-in shower and a separate toilet room. The view overlooked an internal courtyard, so nothing memorable there, but the additional space and amenities more than compensated. Air conditioning was effective and easy to adjust. The TV was a good size and supported streaming platforms such as YouTube and Netflix. Wi-Fi was simple: free access without login, or enhanced speeds through an Accor account. Using the high-speed option, I consistently recorded around 30 Mbps, more than adequate for work or streaming. Overall, Mercure Annecy Centre delivers a reliable, comfortable stay in an unbeatable central location. Not all rooms are created equal, and if you value space, it may be worth considering an upgrade from the outset. The staff were polite and professional throughout, and the essentials are well covered.