HiLight Suites Hotel

LS

Lynn Shearon

5/5Google· 2 months ago

Excellent hotel. Large spacious clean rooms. Great location. Steps away from the U-Bahn, shopping, cafes and many sites. Don't miss the sauna and workout room! The front desk staff were so kind and helpful! They really made our stay!

TM

Trip.com Member

3/5Trip.com· 4 months ago

I booked this hotel based on the Family Suite description, which stated there would be a double bed in one room and two single beds in the other for my adult children. However, upon check-in, the "two single beds" turned out to be a sofa bed for two people.When I raised this with reception, I was told that the mattresses used for the sofa bed and single beds were the same, and that beds were subject to availability. As no other rooms were available, we were told to "leave feedback" if we wished. Despite two staff members being present, no alternative solution or service recovery was offered.This felt misleading. Had the room description been accurate, I would have chosen another hotel. The sofa bed was not suitable for two adults and did not provide the level of comfort we expected based on the advertised configuration.

KL

Kirsty Longland

5/5Google· 3 months ago

Spent 3 nights here, we had a lovely apartment. Lots of space, shelving, sofa area. The bed was comfortable and the blackout curtains were perfect for a good night's sleep. Location is just across from Stadpark, easy to walk into the centre of the city. Lots of cafe options nearby. Would stay here again if coming back to Vienna.

AM

Amy Matthews

5/5Google· 4 months ago

A great hotel that’s perfectly located for exploring Vienna. While it’s not directly in the city centre itself, it takes about 10-15 minutes to walk to main attractions, such as the opera house, and is easy to navigate from. There are also train stations within easy reach if you’d prefer to use public transport. We visited in May 2026, and the suite and its rooms were very clean and spacious, even with ample furniture. The bathroom was almost comedic in how large (we’ve never had one so big in all our travels!), but it was great for drying out damp clothes and umbrellas from the few showers we experienced during our trip to the city. It also boasts the rarest of hotel finds – a fantastic hair dryer that lets you dry your hair in minutes! Our room was located on the top floor, so we had two large Velux windows that were great for ventilation. The staff were extremely friendly, welcoming and accommodating. We arrived much earlier than expected (around 11am), so too early for check in, but we were offered the choice of upgrading our room to one that was ready or leaving our luggage behind their reception, the latter of which we opted for. This allowed us to make the most of our time in Vienna as we had a number of hours without our luggage that we could begin to explore. It was a little pricey during our stay, but our visit coincided with Eurovision, so it’s expected that there might be a slightly higher charge than normal.

AH

Annie Huang

3/5Google· 5 months ago

Hard to believe this is 4 stars. An old facility that is in need of updating. Low water pressure I guess but the shower is not a steady stream, and instead the water comes in pulses. Shampoo is provided on the wall, conditioner via a small bottle next to the sink, and no body wash? Staff are friendly and helpful. Great location.

OC

Ofer Carmeli

4/5Google· 4 months ago

Location is great, rooms are really big, comfortable and clean. The staff service and treatment was amazing and beyond all expectations. The major disadvantages was - The blackout curtains were not effective enough, and the room became bright as soon as the sun rose.

DK

Dennis Kayzer

1/5Google· 7 months ago

Outrageous – Unilateral contract breach one week before check-in! A couple of days before our arrival, this hotel unilaterally cancelled our confirmed booking, citing a so-called "system error" with breakfast pricing. Their ultimatum: pay over €300 more for breakfast within 48 hours — or lose our reservation entirely. This is nothing short of a disgrace. A legally binding contract was in place. The hotel's alleged "system error" is their problem, not ours — yet they tried to pass the cost directly onto the customer. When we refused to accept this unlawful price increase, we were left scrambling. What followed was hours upon hours of stressful phone calls with Booking.com to secure a replacement — time and energy that should have been spent preparing for a family trip with my pregnant wife and elderly parents. The emotional distress caused by this hotel's actions is immeasurable. Do yourself a favor: avoid this hotel at all costs. Any establishment willing to breach confirmed reservations and extort additional fees from guests under false pretenses does not deserve your trust — or your money.

TP

TAEK YUN PARK

5/5Google· 8 months ago

The service at this hotel is truly excellent. From the moment I checked in at the lobby to the moment I checked out, all the staff were so friendly and helpful. I'm so grateful. I will definitely stay at this hotel again next time I visit Vienna.